Network Management Centre Technical Officer

Excellent opportunity for Technical Officer (Network Management Centre) position within Vic State Government

**Your new company**

Your new company is a prominent Victorian State Government department, owns Victoria’s rail transport land, assets and infrastructure. With much of our asset portfolio dedicated to rail transport - our land, infrastructure, trams, trains and telecommunication networks - our focus is on strategic asset management and supporting the delivery of better transport solutions.

**Your new role**

As a key member of the Department’s Network Management Centre (NMC), NMC Technical Officers participate in the day-to-day operations to monitor and manage all telecommunications network based on SDH, PDH, DWDM, OTN, IP/MPLS, xDSL, wireless transmission and access networks.

This role requires to work in 3 shifts (Normal, Afternoon and Night) on weekly basis.

The NMC Technical Officers undertake day-to-day activities on a 24-hour basis as part of the management of the network, these activities include:

- active monitoring of networks
- troubleshooting of network issues and faults
- resolution and escalation of network issues and faults
- handling of change requests, permits to work, security monitoring calls and job ticket reviews
- contributing to the continuous improvement of NMC operations and processes.

**Key accountabilities/functions**
- Analyse alarms using various operational support system (OSS) components, monitor network performance, proactively take preventative action wherever possible according to agreed procedures to minimise service disruption.
- Implement quality and cost-effective solutions to resolve network and service issues raised.
- Attempt restoration of network and service issues using pre-defined solutions, and, if not successful, gather relevant information to escalate to the next level of support, either internally or externally.
- Contribute to the development and documentation of NMC procedures, processes and knowledgebase as required.
- Monitor and process permit to work and change requests.

**What you'll need to succeed**
- Diploma/COT in Electronics, Information Technology or Telecommunications Engineering, or extensive and relevant industry experience
- CCNA, JNCIA or similar certifications (preferred)
- ITIL Certification (preferred)
- Experience in monitoring, troubleshooting and maintaining carrier grade telecommunication services across one or more of the following networks: PDH, SDH, DWDM, OTN, IP/MPLS, xDSL and wireless
- Working in a 24 x 7 operational environment with shift work
- Experience providing technical support on a broad range of networks and systems
- Exposure to a customer centric, delivery focused environment
- Experience in configuring Juniper, Cisco, Extreme, and other carrier grade switches/routes/muxes/DSLAMS
- Experience with Microfocus, OBM, or other similar OSS platforms
- Excellent communication skills both written and verbal
- Ability to tactfully and effectively provide technical guidance on network/service issues with internal and external stakeholders
- Ability to work effectively as a member of a team
- Ability to organise and manage time, and prioritise incidents, requests and other operational activities to ensure they are completed satisfactorily within agreed timeframes and deadlines

**What you'll get in return**
- A full-time opportunity and be part of a supportive and progressive team that supports and enables career development
- Vic State government opportunity
- Excellent salary

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact me at 0498473939 for a confidential discussion on your career.

**LHS 297508**#2773417