Network Technical

2 weeks ago

Melbourne, Australia Telstra Full time

Employment Type

Permanent

Closing Date

6 Sept 2024 11:59pm

Job Title

Network Technical - Specialist

Job Summary

Job Description

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

The Role

This role is for a Network Technical Specialist. A highly customer-focused position, which places you on the front line to investigate and resolve customer incidents.

This role requires you to be onsite at our Global Operations Centre (GOC) in Clayton, VIC on a 24x7 rotating roster. There are two vacancies available.

Key Responsibilities:
- Maintain a collaborative environment working in a 24/7 shift model- Take ownership to ensure OLA’s, SLA’s and contractual obligations are met- Manage the customer expectation and customer experience through a Direct to Resolver Service Desk- Manage and maintain core operational and customer centric network infrastructure- Work collaboratively with internal and external stakeholders- Ability to support both operational and stakeholder improvement programs.- Identify business improvement opportunities to support business and customer- Contribute to root cause investigations as required

Essential:
- Experience working in an 24x7 Incident Management environment- Experience working in Telecom Transmission Domains- Solid experience within Customer and Network Service Operations- Relevant experience and a detailed knowledge of Service Level Management processes in a large organisation. (e.g., ITIL/agile/dev ops)- Demonstrated ability to lead and drive to an outcome- Experience in driving continuous improvement and automation methodologies- As well as the above, you will display strengths in prioritisation and the ability to remain engaged and focused under pressure. You have clear and concise verbal and written skills. You are customer-focused on heart - helping customers is a priority for you.

Highly desirable:
- Telecom, IT & Commercial/Leadership skills gained through relevant formal qualifications. a degree or on the job experience- Knowledge in transmission technologies such as DWDM, Fibre, Alarm Collector networks- Knowledge of ground-based Satellite Networks

Our perks & benefits:
- Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work.- 16 weeks paid parental leave for primary and secondary carers.- Professional development program.- An epic (free) Telstra mobile phone plan.- Laptop/Device allowance renewed every 2 years.- Purchased Annual Leave scheme.- Discounted Telstra products and services.

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