Patient Experience Coordinator

6 days ago

Blackburn North, Australia Ambulance Victoria Full time

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.
We are seeking a suitably qualified and experienced individual to coordinate the daily operations of the Patient Experience and Consumer Participation team and Patient Liaison Officers. This is a Full Time, Permanent, newly created position currently based at Blackburn North Business Centre.
About the role
Reporting to Patient Experience and Consumer Participation Lead, the responsibilities of this position include, but are not limited to:

- Coordination of end-to-end patient feedback process, ensuring they are efficient and effective and identifying system improvement opportunities to reduce organisational and patient risks
- Monitoring and implementation of recommendations from patient feedbacks
- Overseeing day-to-day routine of patient experience activities including management and distribution of workload to Patient Liaison Officers
- Direct management of serious and complex complaints.

About you
You are self-motivated and dynamic team player who can collaborate with stakeholders to support division objectives.

**To be considered for this position, you will possess**:

- Demonstrated commitment to excellence in customer service and positive patient liaison, with a track record of managing a portfolio of serious level complaints
- Strong understanding of systems thinking and data analytics, related to clinical and patient experience management
- Excellent time and resource management skills to ensure efficient completion of work
- Excellent interpersonal and influencing skills
- Strong written and verbal communication skills

Working at AV
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you
Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check.
The position is graded at AV4. The AV grade salary range for AV- 4 position is $97,609 - $122,156 plus 10.5% superannuation.
How to apply
- A covering letter
- A resume

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

  • Patient Experience

    2 weeks ago

    Blackburn North, Australia Ambulance Victoria Full time

    At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to...

  • Patient Transport Contracts Officer

    2 weeks ago

    Blackburn North, Australia Ambulance Victoria Full time

    PATIENT TRANSPORT CONTRACT OFFICER (Full Time, Permanent role) At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical...

  • Research Coordinators

    7 days ago

    Blackburn North, Australia Ambulance Victoria Full time

    Research Coordinators x 2 (Full Time, Fixed Term) (AV-4) At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to...

  • Statutory Duty of Candour Coordinator

    2 weeks ago

    Blackburn North, Australia Ambulance Victoria Full time

    At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing...

  • Project Coordinator

    7 days ago

    Blackburn North, Australia Ambulance Victoria Full time

    At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our...

  • Telehealth / Medical Coordinator

    2 days ago

    Blackburn, Australia Telecare Full time

    Mar 11 - Written By Telecare**Employment Type: Full-time, continuing position** **Location: Blackburn, Victoria** An exciting opportunity exists to join our growing Telecare team! Support telehealth administration, build strong relationships and help make a difference for patients. We provide specialist access to regional and rural communities, aged care...

  • Senior Patient Care Coordinator

    7 hours ago

    North Sydney Council, Australia beBeeNursing Full time $84,200

    Job Description:As a Registered Nurse, you will be responsible for delivering patient-centered care that coordinates individualized care from admission to discharge. You will work closely with the healthcare team to ensure seamless communication and coordination of care.The role involves providing detailed documentation of comprehensive and accurate...

  • Coordinator Continuing Education Delivery

    1 week ago

    Blackburn North, Australia Ambulance Victoria Full time

    At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care to the community. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to...

  • Field Services Technical Coordinator

    2 weeks ago

    Blackburn North, Australia Ambulance Victoria Full time

    At Ambulance Victoria, we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing to...

  • Project Coordinator

    2 weeks ago

    Blackburn North, Australia Ambulance Victoria Full time

    At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to...