Statutory Duty of Candour Coordinator

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking a motivated professional to ensure the effective and efficient functioning and coordination of AV's legislative requirements relating to the Statutory Duty of Candour and ensuring appropriate and timely responses are provided to Significant Adverse Patient Safety Events (SAPSEs). This is a full-time, ongoing position within our Quality & Clinical Innovation Division. While WFH/hybrid options are available, it is essential that the successful applicant maintains a presence at our Blackburn headquarters in line with our hybrid working model.

**About the role**_ _**

Reporting to the Director Patient Safety & Experience, the successful applicant will ensure the management of SAPSEs adhere to legislated timelines as well as ensure appropriate documentation and record keeping practices are followed. Responsibilities include but not limited to:

- Coordinate the end-to-end Statutory Duty of Candour process ensuring efficient and effective practices and identification of system improvement opportunities to reduce organisational and patient risk
- Support the Patient Safety and Experience Team with open disclosure and patient & family interactions
- Partner with divisional performance area to provide timely accurate and meaningful reports to various committees and audiences
- Directly manage escalation of serious and complex complaints
- Foster a culture of professional development, continuous improvement and leadership

**About you**

The successful applicant will have completion of a degree or relevant industry certification with proven relevant experience, or an equivalent combination of training and sound experience. Other requirements include but not limited to:

- Strong understanding of relevant Victorian legislation relating to Statutory Duty of Candour and associated processes highly desirable
- Understanding of process evaluation and ability to participate in and contribute to ongoing evaluation processes and continuous improvement highly desirable
- Highly developed communication skills, both written and verbal, including an ability to prepare detailed reports, briefs and papers for a variety of audiences
- Demonstrated ability to work as part of a dynamic and high-functioning team, work effectively and cooperatively with others and establish and maintain effective working relationships with key stakeholders (both internal and external)
- Proven approach to empathy and caring for others, with prior experience in patient/customer care

**Working at Ambulance Victoria**

As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of **Care, Accountability, Respect**and**Excellence** to life at AV, we want to hear from you

**Important information**

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct, and Police Checks.

This position is classified **AV4** under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

**How to apply**
- Cover letter outlining your interest in the role
- Current resume
- A separate document addressing the key selection criteria from the position description