Patient Services Clerk

• Permanent, full time opportunity
• Excellent benefits including salary packaging
• Friendly and supportive team environment

About the Role

The Patient Services Clerk is accountable for providing clerical support and facilitating patient management within Clinical Neurosciences. The PSC will be involved in booking appointments, reception duties, delivering customer service of a high standard and providing high level administration assistance to the Neurosciences Consulting Rooms.

• Handling medical records and patient information, high level administration, dealing with telephone enquiries, filling of medical records, making appointments and liaising with patients, doctors, nurses and other members of the multidisciplinary team.
• Greeting all patients in a polite and efficient manner, collecting referral letters and test results and ensuring these are available for doctors when they see the patient.
• Ensuring efficient and accurate data entry of patient details into PAS. Confirming all appointments by telephone for new patients prior to their appointment.
• Setting up of clinics for the following day as required.

Classifications for this position will range from HS2 - HS21 ($66,768 - $73,811 per annum pro rata)

Your Contribution

• Minimum of Year 12 HSC / VCE or equivalent
• Minimum 2 years' experience as a PSC or equivalent in a health service.
• Ability to work in a fast-paced department
• Demonstrated high level communication skills, written and verbal
• Ability to work in a multidisciplinary team and ability to work independently
• A valid Nationally Coordinated Criminal History Check, or willing to obtain

What We Offer

• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month)
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Salary Packaging - Increase your take home pay
• Free car parking
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement
• CBD Location, close to Public Transport and close to lots of car parks

About Clinical Neurosciences

Clinical Neurosciences is a multidisciplinary unit dedicated to improving the understanding and treatment of neurological disorders. The unit provides a complete clinical and diagnostic service and maintains a strong research focus; principally centred on epilepsy, multiple sclerosis, motor neurone disease and movement disorders.

Working at St Vincent's

St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

• Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

If you have any questions about this position, please contact Ellie Lemin via email at or on

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).