Patient Experience

1 day ago

Blackburn North, Australia Ambulance Victoria Full time

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking a Patient Experience & Consumer Participation Lead to provide strategic delivery and leadership for the Patient Experience and Consumer Participation team within the Patient Safety & Experience Department.

This is a Full Time, /Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Blackburn Business Centre in line with our hybrid working model.

**About the role**

Reporting to the Director Patient Safety & Experience, responsibilities of this position include, but not limited to:

- Provide strategic delivery and leadership for the Patient Experience and Consumer Participation team
- Monitor and analyse patient experience and feedback performance and take action in identification of risks and areas for improvement
- Respond and allocate resources, and monitor patient feedback and consumer participation activity
- Proactively undertake and coordinate projects and reporting as required
- Develop and maintain strong relationships with internal and external Stakeholders, working collaboratively using influence and negotiation to achieve outcomes that optimise patient care and outcomes

**About you**

To be considered for this position you will possess:

- Experience working in a health sector with patients and consumers
- Experience and demonstrated proficiency in responding to feedback and enquiries from consumers, allied services and regulatory bodies
- Excellent interpersonal skills
- Demonstrated commitment to excellence in customer service and positive patient liaison
- Excellent written and verbal communication skills for a broad variety of audiences and platforms
- Excellent time management skills and ability to remain calm under pressure
- Participation in improvement initiatives, preferably related to health services**

**Working at Ambulance Victoria**

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of **Care, Accountability, Respect**and** Excellence** to life at AV, we want to hear from you

**Important information**

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified **AV6** under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021-2025.

**How to apply**
- Cover letter outlining your experience and interest in the position
- Current resume
- A separate document addressing the key selection criteria from the position description

  • Patient Transport Officers

    1 week ago

    Noble Park North, Australia National Patient Transport Full time

    **Responsibilities for CTO include but not limited to**: - Provision of ambulant or wheelchair patients to and from their residence to medical appointments; - Delivery of high quality patient care in a timely, safe and efficient manner; - Complying with clinical and operational policies and procedures as specified in NPT’s policies and procedures; -...

  • Front Desk Coordinator/patient Coordinator

    5 days ago

    Blackburn, Australia Vogue Dental Studios Full time

    **Exciting Job Opportunity as a Front Desk Coordinator/Patient Coordinator** Vogue Dental Studios is searching for an experienced, passionate and reliable senior front desk coordinator/patient coordinator to join our growing team to offer premium, high class service and care. If you describe yourself as friendly and professional and can work well in a fast...

  • Customer Service Operator

    1 week ago

    Noble Park North, Victoria, Australia National Patient Transport Full time $60,000 - $90,000 per year

    Customer Service Operator – Call Taker/Dispatcher (Communications Centre)$30.41/hour + 25% casual loading + shift allowances | Fast-paced, meaningful work in a supportive healthcare team in Noble Park NorthBe the voice behind the scenes. Support real patients, real-time.We're seeking confident, clear communicators with strong customer service instincts to...

  • Patient Solutions Manager

    2 weeks ago

    North Ryde, Australia Johnson & Johnson Full time

    Great Place to Work® Certified - 2024 - Competitive salary package, flexible work practices, award winning benefits - Continuous training and development ABOUT THE COMPANY THE OPPORTUNITY Best-in-class Patient Experiences are a critical enabler to achieving business ambitions and to ensuring the Quality Use of Medicines by patients who use our...

  • Patient Transport Officer

    2 weeks ago

    North Shore, Australia Ramsay Health Care Full time

    **Patient Transport Officer** - **Multiple part time positions available**: - **We care about YOU! Access counselling, wellbeing services, legal & financial assistance**: - **Enjoy benefits such as paid parental leave, study leave and the option to purchase additional annual leave.**: - **Encourage flexible hours for better work life balance!** **About...

  • Patient Services Clerk

    1 day ago

    Fitzroy North, Victoria, Australia St Vincent's Hospital Melbourne Full time $66,768 - $73,811 per year

    Permanent, full time opportunityExcellent benefits including salary packagingFriendly and supportive team environmentAbout the RoleThe Patient Services Clerk is accountable for providing clerical support and facilitating patient management within Clinical Neurosciences. The PSC will be involved in booking appointments, reception duties, delivering customer...

  • Business Support Officer

    5 days ago

    Blackburn North, Australia Ambulance Victoria Full time

    Patient Care Academy Who we are and what we do As the world we operate in continues to change and become increasingly complex, our services are in ever greater demand. Whilst Ambulance Victoria's primary role is as an emergency pre-hospital medical response provider, we are uniquely placed at the intersection of health and emergency management to tailor our...

  • Statutory Duty of Candour Coordinator

    1 day ago

    Blackburn North, Australia Ambulance Victoria Full time

    At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing...

  • Patient Services Officer

    2 weeks ago

    North Adelaide, Australia Calvary Full time

    Patient Service Officer - Calvary North Adelaide Hospital Full Time Positions available Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment About the role **Your main duties will include**: Patient admissions and discharges Data...

  • Procurement Advisor

    1 week ago

    Blackburn North, Australia Ambulance Victoria Full time

    At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to...