Business Support Officer

Patient Care Academy
Who we are and what we do
As the world we operate in continues to change and become increasingly complex, our services are in ever greater demand. Whilst Ambulance Victoria's primary role is as an emergency pre-hospital medical response provider, we are uniquely placed at the intersection of health and emergency management to tailor our services to meet different needs across local communities, to be system connectors, and to help our patients and their families to be active participants in their health care decisions. To enable this, AV's Patient Care Academy (PCA) draws lived experience experts, clinicians, and system partners together to create high-quality, impactful, patient-centred experiences, care pathways and models of care. Using participatory methods of co-design, we tackle topics that are important to our people and patients, and that offer opportunity for system level change.
Why we exist
The PCA's goal is to achieve AV's vision of Best Care for every person, every time - no matter their location, background, type of illness and level of care required. At its heart, the PCA exits to engage, discuss, and debate complex patient care challenges, and to develop and implement pathways and models of care that accelerate innovation and deliver improvements in patient care.
AV Care Connect
Led by the PCA, a program of work known as AV Care Connect is introducing more alternative care pathways to our service to better connect patients to the care they need. With the introduction of each new alternative care pathway, our service is supported to better manage growing demand to meet the increasingly complex needs of the community. These care pathways will support some of our most vulnerable patients such as aged care, palliative care, frequent and complex care needs, and mental health patients to remain in their home environment and avoid unnecessary transport to hospital Emergency Departments.
This is an exiting time to be joining Patient Care Academy, as we are building a new team of qualified professionals, including clinical SME and support roles to deliver this exciting and innovative program of work.
About the role
Business Support Officer will work closely with all members of the PCA team to coordinate and facilitate the day-to-day functions of the PCA, ensuring efficient and effective functioning of the PCA's work streams from conception to completion. Full-time (0.8 considered), 2 years fixed term appointment (with the view of making it ongoing), currently based at Blackburn North Business Centre with possibility of WFH hybrid work arrangements in place. Some of the key functions include, but are not limited to:

- Organise and coordinate all aspects of PCA meetings, workshops and other events or forums;
- Provide executive level administrative support to the Director;
- Preparation of high-quality reports, submissions, presentations, and briefing papers;
- Drive the effectiveness and efficiency of project reporting and administration; and
- Actively contributes to achieving Best Care within the role, ensuring that the patient is at the centre of all PCA strategies.

About you

**To be considered for this position you will possess**:

- Demonstrated experience working in a similar role or Administrator to a senior leader or leadership team;
- Demonstrated experience and knowledge of project or program management in the public sector;
- Advanced Microsoft Office 365 competency;
- High attention to detail;
- Demonstrated conceptual and problem-solving skills to constructively challenge and improve processes, approaches and thinking;
- Ability to work independently, and be a self-starter, whilst striving to achieve team plans and goals.

Working at AV
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you
Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check.
The position is graded at AV-3. The AV grade salary range for AV-3 position is $80,755 - $95,564 plus 10.5% superannuation. Salary on commencement is offered at the base of the AV grade.
How to apply
- A covering letter
- A resume
- Document addressing Key Selection Criteria.

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.