Client Service Manager

**Client Service Manager (HR Focused)**
- Melbourne or Sydney
- Full time
- $85,000-$95,000 Incl. Super

If you are a customer service and HR specialist craving excitement, growth, and the rush of being part of a Small and Medium Enterprise (SME) with bold plans for expansion, then look no further - we want you on board

**Who We Are**:
Pendragon Management is a leading provider of workforce management solutions, specialising in contingent employment management and immigration services. With over 25 years of experience, we help businesses efficiently engage and manage their workforce as the employer of record, while ensuring full compliance with Australian and New Zealand employment regulations.

Our core values are anchored in remarkable customer-centricity, trailblazing energy, a passion for positivity, and an unwavering commitment to nurturing growth.

**About the Role**:
As the heartbeat of our operations and HR compliance, ensuring exceptional customer delivery and experience. Your role involves managing the day-to-day HR service processes with speed, personalisation and style that sets Pendragon apart.

**Key Responsibilities**:

- Be the dedicated manager for our customers and contractors.
- Supervise the onboarding process
- customer & employment contracts & relevant forms, policy review, tax file declarations, superannuation contributions etc
- Skilfully manage timesheet, leave, super and general payroll enquiries
- Daily use of our bespoke HRIS platform
- Educate and empower contractors on our cutting-edge systems, including their own employee portal and related processes.
- Contribute to new customer engagement implementations and workflows.
- Tackle HR administration tasks, run customer reports, and maintain impeccable documentation.
- Help facilitate regular customer satisfaction surveys
- Solve contractor payroll enquiries by understanding unit items on a payslip
- Foster effective communication and collaboration with customers, contractors, internal teams, and external partners.

**About You: The Superstar We're Looking For**
- A degree or tertiary qualification in business or HR related discipline preferred
- At least 3 years of experience in customer service and/or HR generalist roles, preferably in a dynamic contractor-focused environment.
- Technical knowledge in employment awards, state payroll tax, superannuation contribution caps, how to treat PAYG vs Pty Ltd individuals etc
- Knowledge of various HRIS’ or similar employment platforms
- Can interpret various employment agreements and explain various clauses to employees
- An expert in dealing with numerous stakeholders.
- Excellent written and verbal communication skills - words matter
- The ability to prioritise an ever-changing workload, as one day is never the same
- Tech-savvy with the ability to pick up new systems with ease and solve problems for contractors/employees who have questions regarding their portal.
- A drive to succeed and a positive attitude that permeates even on our toughest days.
- Embrace diversity in all its forms, celebrating nationalities and cultures.
- A team player - we have a wonderful team dynamic that thrives on collaboration, support and shared success

**What Awaits You**:

- 100% remote role
- Opportunities for professional and personal growth as we ride the wave of SME success.
- A chance to be part of something big - your contributions will make an impact.
- A team that feels more like a family, where collaboration and camaraderie are part of our DNA.

Pay: $85,000.00 - $95,000.00 per year

**Benefits**:

- Work from home

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 22/08/2025