Client Services Specialist

We are seeking a talented individual to join our **Client Operations team** at **Marsh**. This role will be based in **Melbourne** office. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation across the insurance life cycle.

Supported with training in the combination of online learning modules, systems support from the Operations team and 1:1 on the job learning.

Working under the umbrella of operations you will help drive standardization of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics. You will assist in upskilling non client facing operations colleagues with additional product and client knowledge.

**We will count on you to**:

- Act as a connector between Broking and Operations, fostering collaboration to deliver optimal client solutions.
- Acquire and maintain an understanding of clients' business and insurance needs, ensuring all relevant information is noted and acted upon.
- Ensure timely and accurate production of client transactions, including invoices, policy documentation, and renewal reports.
- Support effective working relationships with clients and insurers, while seeking opportunities for innovation and process improvement.
- Maintain accurate records on all clients and adhere to the Company's quality practices and compliance policies.

**What you need to have**:

- High School Certificate or equivalent.
- Minimum of 2 years’ experience in a similar broking/operational role, preferably in an insurance-related field.
- Excellent analytical and negotiation skills, coupled with exceptional written and verbal communication.
- Proficiency in Microsoft Office Suite and the ability to learn new systems quickly.

**What makes you stand out**:

- Strong communication skills (verbal and written).
- Ability to work under pressure and meet deadlines through effective time management.
- Motivated self-starter focused on achieving results, capable of working autonomously as well as being a team player.

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

**About MARSH**:
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.