Client Account Manager

6 days ago

Docklands, Australia Ethos Building & Restoration Full time

**Your Key Responsibilities**:

- Overall management and delivery of customer service to designated Client accounts
- Maintaining a caseload of property claims
- Timely and accurate claim decisions and resolution. Rapid escalation of matters outside authority or accountabilities
- Comply with and maintain Service Level Agreements and Key Performance Indicators
- Maintaining company reputation including building and insurance product integrity by complying with federal and state regulations and service standards
- Process daily incoming and outgoing mail in a timely manner
- Maintaining professional and technical knowledge through continuing education & training
- Provide assistance to other staff and key clients in the event of a Catastrophe, as required
- Work with Customer Experience Manager to understand your key clients, products, and services.
- Identify growth and revenue opportunity from existing and new clients; work with Customer Relationship Manager to implement strategies / approach to achieve the growth.

**About You**:

- Demonstrated experience and accountability in managing own property claims portfolio.
- Insurance Contracts Act/FSRA legislation awareness
- Ability to manage and prioritise a busy workload with effective diary management.
- Willingness to contribute within a team environment and engage with internal and external stakeholders at all levels.
- An agile learning style to grasp complex claim scenarios and multiple client requirements / expectations.
- Confident communication skills - both written and verbal.
- Excellent analytical and problem-solving skills.
- Experience in negotiation, facilitating and collaboration with multiple stakeholders on complex claims.
- Insurance industry, claims and building experience

**In return, we will offer you**:

- A competitive salary package
- Autonomy in the role
- A friendly and cohesive team environment
- Full management support
- Social club, on-site gym and end of trip facilities

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