Client Delivery Manager

Are you passionate about building strong client relationships and delivering exceptional outcomes? Do you thrive where strategic thinking meets operational excellence? If so, this is your opportunity to shape the future of client experience at MUFG Retirement Solutions.

About the Role

As a Client Delivery Manager, you'll be the key link between MUFG RS and a portfolio of superannuation funds or institutional clients. Your mission? To deliver high-quality outcomes that align with client expectations, contractual obligations, and our strategic goals.

What You'll Do

Strategic Leadership

• Own and manage end-to-end client relationships.
• Partner with clients to understand their strategic objectives and align MUFG RS initiatives.
• Represent MUFG RS at boards, sub-committees, and strategy sessions.

Operational Excellence

• Ensure services meet or exceed SLAs.
• Oversee governance, reporting, and audit requirements.
• Identify and implement process improvements for a seamless client experience.

People Leadership

• Lead, coach, and develop high-performing teams.
• Drive workforce planning, capability uplift, and succession planning.
• Foster a culture of accountability, collaboration, and continuous improvement.

Governance & Risk

• Fulfill audit and compliance responsibilities.
• Act as the senior escalation point for client service issues and key risk events.
• Participate in projects that enhance client delivery and administration services.

What We're Looking For

• 7+ years in client-facing roles, ideally in superannuation or financial services.
• Proven ability to manage complex client portfolios and service agreements.
• Strong understanding of regulatory requirements in the retirement services sector.
• Leadership experience with a track record of driving results.
• Tertiary qualifications in Business, Finance, or related field (desirable).

Why Join Us?

At MUFG RS, you'll be part of a collaborative, forward-thinking team that values innovation, integrity, and client success. This is your chance to shape client strategies, influence business outcomes, and grow your career in a supportive environment.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.