Client Delivery Manager

2 days ago

Docklands, Victoria, Australia MUFG Retirement Solutions Full time $120,000 - $180,000 per year

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

As a Client Delivery Manager, you'll be the key link between MUFG RS and a major Australian superannuation fund. Your mission? To deliver high-quality outcomes that align with client expectations, contractual obligations, and our strategic goals.

What You'll Be Responsible For

1. Strategic Leadership

  • Own and manage the end-to-end relationships.
  • Partner with clients to understand their strategic objectives and align MUFG RS initiatives.
  • Represent MUFG RS in senior management and executive-level settings and strategy sessions.
  • Monitor delivery against strategic plans and adjust approaches to ensure success.

2. Operational Excellence

  • Ensure all services meet or exceed Service Level Agreements (SLAs).
  • Oversee governance, reporting, and audit requirements in collaboration with the Client Support Manager.
  • Identify and implement process improvements to enhance client experience.
  • Maintain accountability for delivering a seamless, high-quality service.

3. People Leadership

  • Lead, coach, and develop direct reports and cross-functional teams.
  • Set clear goals, provide regular feedback, and foster a high-performance culture.
  • Drive workforce planning, capability uplift, and succession planning initiatives.
  • Promote MUFG RS values, ethical conduct, and inclusive practices.

4. Governance & Risk Management

  • Fulfill audit and compliance responsibilities, ensuring adherence to regulatory requirements.
  • Collaborate with operational teams to deliver customised reporting and services.
  • Participate in key projects aimed at enhancing client delivery and administration services.
  • Act as the senior escalation point for client service issues and key risk events.

What We're Looking For

  • 7+ years in client-facing roles, ideally in superannuation or financial services.
  • Proven ability to manage complex client portfolios and service agreements.
  • Strong understanding of regulatory requirements in the retirement services sector.
  • Leadership experience with a track record of driving results.
  • Tertiary qualifications in Business, Finance, or related field (desirable).

At MUFG RS, you'll be part of a collaborative, forward-thinking team that values innovation, integrity, and client success. This is your chance to shape client strategies, influence business outcomes, and grow your career in a supportive environment.

  • Program Delivery Manager

    2 days ago

    Docklands, Victoria, Australia idpeducati Full time $80,000 - $120,000 per year

    About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various...

  • Program Delivery Manager

    12 hours ago

    Docklands, Victoria, Australia IDP Education Ltd Full time $120,000 - $180,000 per year

    About IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various...

  • Client Solutions Specialist

    1 week ago

    Docklands, Victoria, Australia Insignia Financial Full time

    Be the voice of Insignia Financial for our valued clientsDeliver responsive, end-to-end support across phone, email and chatCasual opportunitites available in Melbourne, start date end-of NovemberThe opportunity to join our teamWe're looking for Client Solutions Specialists to join our Wrap team. In this role, you'll play a key part in delivering service...

  • Senior Manager Technology Delivery

    2 weeks ago

    Docklands, Victoria, Australia Melbourne Water Full time $120,000 - $180,000 per year

    Who We AreIn Melbourne, water is essential to our way of life.As caretakers for Melbourne's water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity.Each time you drink from the tap, flush a toilet, run through a backyard sprinkler, or kayak down the Yarra, we're there. Primed and ready, quietly delivering some...

  • Senior Manager Technology Delivery

    2 weeks ago

    Docklands, Victoria, Australia Melbourne Water Full time $120,000 - $180,000 per year

    Who We AreIn Melbourne, water is essential to our way of life.As caretakers for Melbourne's water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity.Each time you drink from the tap, flush a toilet, run through a backyard sprinkler, or kayak down the Yarra, we're there. Primed and ready, quietly delivering some...

  • Campaign Delivery Manager

    1 week ago

    Docklands, Victoria, Australia MYER Full time $90,000 - $120,000 per year

    From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best....

  • Senior Communications Delivery Specialist

    2 days ago

    Docklands, Victoria, Australia Transurban Full time $80,000 - $120,000 per year

    Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city sized solutions, building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges that are slowing cities down.  About the role  We're seeking a Senior Communications Delivery...

  • Client Service Officer

    4 days ago

    Docklands, Victoria, Australia Mercer Full time $80,000 - $120,000 per year

    We are seeking a talented individual to join our Client Service team atMercer. This role will be based in ourMelbourneoffice. This is a hybrid role that has a requirement of working at least three days a week in the office.As theClient Service Officer, you will act as a critical link between our clients and financial advisors, managing a variety of client...

  • Client Service Officer

    4 days ago

    Docklands, Victoria, Australia Mercer Full time $80,000 - $120,000 per year

    We are seeking a talented individual to join our Client Service team at Mercer. This role will be based in our Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office.As the Client Service Officer, you will act as a critical link between our clients and financial advisors, managing a variety of...

  • Client Service Executive, Produced

    2 weeks ago

    Docklands, Victoria, Australia Chubb Full time $80,000 - $120,000 per year

    DescriptionChubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs,...