Client Delivery Manager

4 days ago

Docklands, Victoria, Australia MUFG Retirement Solutions Full time $120,000 - $180,000 per year

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

As a Client Delivery Manager, you'll be the key link between MUFG RS and a major Australian superannuation fund. Your mission? To deliver high-quality outcomes that align with client expectations, contractual obligations, and our strategic goals.

What You'll Be Responsible For

1. Strategic Leadership

  • Own and manage the end-to-end relationships.
  • Partner with clients to understand their strategic objectives and align MUFG RS initiatives.
  • Represent MUFG RS in senior management and executive-level settings and strategy sessions.
  • Monitor delivery against strategic plans and adjust approaches to ensure success.

2. Operational Excellence

  • Ensure all services meet or exceed Service Level Agreements (SLAs).
  • Oversee governance, reporting, and audit requirements in collaboration with the Client Support Manager.
  • Identify and implement process improvements to enhance client experience.
  • Maintain accountability for delivering a seamless, high-quality service.

3. People Leadership

  • Lead, coach, and develop direct reports and cross-functional teams.
  • Set clear goals, provide regular feedback, and foster a high-performance culture.
  • Drive workforce planning, capability uplift, and succession planning initiatives.
  • Promote MUFG RS values, ethical conduct, and inclusive practices.

4. Governance & Risk Management

  • Fulfill audit and compliance responsibilities, ensuring adherence to regulatory requirements.
  • Collaborate with operational teams to deliver customised reporting and services.
  • Participate in key projects aimed at enhancing client delivery and administration services.
  • Act as the senior escalation point for client service issues and key risk events.

What We're Looking For

  • 7+ years in client-facing roles, ideally in superannuation or financial services.
  • Proven ability to manage complex client portfolios and service agreements.
  • Strong understanding of regulatory requirements in the retirement services sector.
  • Leadership experience with a track record of driving results.
  • Tertiary qualifications in Business, Finance, or related field (desirable).

At MUFG RS, you'll be part of a collaborative, forward-thinking team that values innovation, integrity, and client success. This is your chance to shape client strategies, influence business outcomes, and grow your career in a supportive environment.

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