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Key Account Manager

2 weeks ago

Melbourne, Australia Airwallex Full time

**About Airwallex**:
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

**About the team**:
The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

**What you’ll do**:
As Airwallex continues to expand, the Key Account Manager role becomes a crucial sales position. As a Key Account Manager, you’ll have the opportunity to work with our most significant Mid-Market clients, through post-go-live phases. You will collaborate with many different teams across the business, such as sales, product, engineering, marketing, finance, and strategy. Your primary focus will be upselling, cross-selling, and building multi-stakeholder relationships with our key clients.

If you're a technology enthusiast who enjoys Fintech, you'll be empowered to learn about our platform and solve complex problems. This will enable you to work with customers, understand their needs, and provide more value to their business.

This role is based in Melbourne or Sydney.

**Responsibilities**:

- Build deep relationships with our key accounts to best understand their needs & provide value-based solutions utilising our range of products and services.
- We support you in achieving revenue targets by focusing on input metrics to deliver relevant outcomes. The team has an established framework, but we encourage you to personalise your approach and contribute to the role in a way that works best for you.
- Forecast & build out a pipeline within Salesforce to accurately track numbers for the business and identify how/when/what success you're driving.
- Build relationships with internal stakeholders to share customer insights & help build out the roadmap.

**Who you are**:
We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

**Minimum qualifications**:

- 5+ years in enterprise or strategic account management, ideally in fintech or complex technology sales.
- You understand lengthy sales cycles and the nuances of enterprise relationships.
- You excel at building rapport across all levels, from C-suite executives to operations teams.
Project management experience: You'll simultaneously manage multiple clients and internal stakeholders, ensuring everything stays on track.
- You're excited to learn technical concepts and become our internal product champion.
- You are a creative problem solver: Ambiguity is your friend. You think outside the box, navigate complex structures, and find solutions others might miss.

**Preferred qualifications**:
You ideally have a Payments Background: Understanding payments dramatically enhances your success in this role.

melbourne, #sydney

**Equal opportunity**:
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.