International Compliance and Payments Officer

**POSITION NUMBER**

3901
- **DEPARTMENT**

International Partnerships
- **ROLE TYPE**

Non-teaching
- **JOB TYPE**

Full time
- **CONTRACT**

Ongoing
- **LOCATION**

Preston
- **APPLICATIONS CLOSE**

21 October 2024**INTERNATIONAL COMPLIANCE AND PAYMENTS OFFICER**:

- **Annual Salary $66,244 - $71,926 + Superannuation**:

- **Help provide support to our future international students across 50 countries.**:

- **Melbourne Polytechnic offer Flexible Working, this role is based out of our Preston Campus. We are close to public transport and provide secure onsite parking, onsite Café & restaurant with a gym facility, hair salon & we are only a 2 minute walk to Preston market.**

**About the Organisation**:
Melbourne Polytechnic is a learning organisation that has been delivering vocational training since 1912. Learning at Melbourne Polytechnic is a unique experience with an applied focus. delivered by teachers with real-world experience and expertise.

At Melbourne Polytechnic we are committed to providing high quality, innovative, applied and future focused, purposeful education and training to students, industry and communities. Our teachers are passionate and established in their professions and look guide students in theirs. We know that circumstances can create barriers to learning, so we offer our students personalised pathways, flexible study options and learning support.

**About the Role**:
The International Compliance and Payments Team is committed to providing service and specialised
support to international students studying at Melbourne Polytechnic. The team works closely with
international students and international education agent representatives from over 50 countries around
the world, and academic and non-academic departments.

International Compliance and Payments Officers are responsible for completing key tasks that enable
an international student to enrol, re-enrol, pay tuition, and amend their study plan through a range
variations such as study load reduction, deferral, course extension, payment plans, provider transfer,
withdrawal, and refunds.

**Duties**:

- Provide a high-level of customer service to internal and external clients, ensuring that all
possible measures are taken to respond to their needs and requests in a timely fashion,
disseminating accurate and timely information to internal and external stakeholders and ensure
all enquiries are handled with tact and diplomacy.
- Establish and maintain positive and beneficial professional relationships with Higher Education,
VET, and Foundation program areas, providing staff with training and comprehensive
information about international administration and compliance processes.
- Communicate effectively with prospective students, current students and authorised education
- Produce and send correspondence relating to international student obligations, including
maintain class attendance, academic progress, tuition fee payments, and health insurance.

For a full list of key responsibilities and duties, please view the **position description**.

**Skills and Experience Required**:

- Relevant Degree with relevant work experience; or a suitable combination of lesser
qualifications and significant relevant experience.
- Demonstrated knowledge of the international education sector including the ESOS Framework
and National Code.
administrative tasks relating to CRICOS and international student compliance.
international students are provided with clear advice, and information about available options
and support services.

**How to Apply**:

- Current CV
- Cover Letter (Please ensure that you address the Key Selection Criteria outlined in the **position description**)

A National Police Check is required for the successful applicant.

**Recruitment Agencies**:
Please be aware for us to engage with you, we require internal pre-approval and you must be on the State Purchasing Contract (for Victorian government common use goods and services). We will engage with you and your agency once we have the approvals.

**Diversity and Inclusion**:

- Melbourne Polytechnic is proud to be an equal opportunity employer committed to being a child safe organisation, by ensuring that children and young people are protected from abuse or harm._