able Collect Officer

5 days ago

Preston, Victoria, Australia CW Retail Services Pty Ltd Full time $104,000 - $130,878 per year
About Us

Chemist Warehouse is one of Australia's largest retailers, growing continuously year on year. With over 600 stores in Australia, New Zealand, Ireland, China, and Dubai, and many more exciting locations to come, the secret to our success lies in our exceptional customer service paired with competitively priced quality products. We take great pride in being innovative and responsive to the changing needs and challenges of the current market.

About The Role

As an Accounts Receivable Collections Officer, you will be responsible for ensuring the timely and accurate processing of incoming payments, securing revenue through the verification and posting of receipts. You'll play a key part in maintaining our collections process on overdue accounts while delivering a high standard of customer service to both internal and external stakeholders. This position is integral to supporting the smooth operation of our financial processes and upholding our commitment to accuracy and service excellence.

Role Responsibilities

Maintaining the collection process on all debts for all companies/entities and communicating with clients on payment.
Establish sound working relationships with internal and external stakeholders to help minimise payment issues and drive timely payments.
Monitor all assigned customer records for any debts that will be falling due.
Maintain the Overdue Spreadsheets and records of interactions, payments, and communications with clients ensuring these are completed accurately and within agreed timeframes.
Execute all tasks in line with current processes ensuring that the work is delivered on-time and at a high standard.
As and when required, send customer statements for internal and external customers.
Process of all internal and external receipting accurately for all companies across multiple systems and currencies.
Following up on non-received remittances with customers, and all payments that are unallocated to have accurate reporting on overdues accounts.
As and when required, issue refunds in line with banking process
Prepare and present regular aged debtor reports on collection activities
Providing timely updates on payment status.

About You
  • 2 plus years Accounts Receivable experience ideally in a similar environment.
  • Strong knowledge of Accounts Receivable and collections.
  • Vast experience in a collection's environment assisting and responding to those in debt
  • Highly organised and with an ability to prioritise and multitask in a fast-moving environment.
  • Demonstrated capacity for meeting deadlines and working within daily time constraints.
  • Track record for fostering good communication with immediate colleagues as well as other staff and management.
  • Track record demonstrating a high level of attention to detail
Benefits

Aside from the usual things you should expect from any organisation, we also offer our team the following:

  • Discounts across all our brands. Plus, access to the "gift shop" at our Head Office with exceptional discounts on end-of-line products.
  • Discounted hot/cold food and drink at our Head Office on-site cafe.
  • Free flu vaccinations.
  • Access to EAP

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