Acc.receivable Collect Officer

**About us**:

- Chemist Warehouse is one of Australia's largest retailers, growing continuously year on year. With over 600 stores in Australia, New Zealand, Ireland, China, and Dubai, and many more exciting locations to come, the secret to our success lies in our exceptional customer service paired with competitively priced quality products. We take great pride in being innovative and responsive to the changing needs and challenges of the current market._

**Functional Responsibilities**:

- COLLECTIONS
- Maintaining the collection process on all debts for all companies/entities and communicating with clients on payment.
- Establish sound working relationships with internal and external stakeholders to help minimise payment issues and drive timely payments.
- Monitor all assigned customer records for any debts that will be falling due.
- Maintain the Overdue Spreadsheets and records of interactions, payments, and communications with clients ensuring these are completed accurately and within agreed timeframes.
- Execute all tasks in line with current processes ensuring that the work is delivered on-time and at a high standard.
- RECEIPTS
- Process of all internal and external receipting accurately for all companies across multiple systems and currencies.
- Following up on non-received remittances with customers, and all payments that are unallocated to have accurate reporting on overdues accounts.
- As and when required, issue refunds in line with banking process
- AGED DEBTORS
- Prepare and present regular aged debtor reports on collection activities
- Providing timely updates on payment status.

WORKPLACE HEALTH AND SAFETY
- Act in compliance with CW Retail’s WHS policies, directives and procedures as well as safety programs, initiatives and reporting requirements.
- Take all reasonable care for their own and others physical and mental safety and wellbeing while at work.

**General Responsibilities**:

- Provide quality information to the Team Lead - Account Receivable Collections in all areas of responsibilities.
- Act in accordance with all CW Retail policies and procedures and practices in the performance of responsibilities.
- Treat everyone with respect and fairness in all interactions, no matter their position in the company.
- Provide exceptional customer service while maintaining professionalism and integrity.
- Ensure that privacy and confidentiality are maintained at all times and practices are in line with relevant legislation
- As and when required, perform additional tasks as directed by management.

**Experience**:

- 2 plus years Accounts Receivable experience ideally in a similar environment.
- Strong knowledge of Accounts Receivable and collections.
- Vast experience in a collection’s environment assisting and responding to those in debt
- Highly organised and with an ability to prioritise and multitask in a fast-moving environment.
- Demonstrated capacity for meeting deadlines and working within daily time constraints.

**What you should know**:
Aside from the usual things you should expect from any organisation, we also offer our team the following:

- Discounts across all our brands. Plus, access to the "gift shop" at our Head Office with exceptional discounts on end-of-line products.
- Discounted hot/cold food and drink at our Head Office on-site cafe.
- Free flu vaccinations.

We have a hybrid working arrangement, so you'll need to be based in Melbourne. Our office is in Preston.
- If this role isn't quite right for you but what we're up to sounds interesting, please keep an eye out for future roles on our LinkedIn page and consider adding a job notification. We expect this role to be one of the many incredible team members on our journey ahead_