Consumer Partner Operations Specialist

2 weeks ago


Brisbane, Australia Virgin Australia Full time

**Work type**:
Full-Time (Permanent)**Location**:
Brisbane, Melbourne, Sydney**Job type**:
Velocity Frequent Flyer, Customer Experience & Product**Applications close**:
**Consumer Partner Operations Specialist**:
Hello. We’re Velocity Frequent Flyer, one of Australia’s largest loyalty programs. With more than 11+ million members (and counting), we live and breathe travel, and we love sharing our passion for memorable experiences with our members.

Imagine being immersed in a world where every day is an adventure, where you have the power to turn dreams into reality. Where you’re a part of a team that’s rewriting the rules for how loyalty programs work and what they can bring to members. That’s the journey you’ll be on in our team. Enabling members to redeem their points fast for breathtaking getaways, financial benefits, shopping experiences and a whole lot more. All the while benefiting from a role that is part of the Virgin Australia Group, with all the exciting perks, support and opportunity available to our team members.

**What you’ll be doing**:

- Building and maintaining relationships with vendors, partners and internal stakeholders
- Play a key role in the operational onboarding, support and ongoing maintenance of Velocity’s commercial earn and redemption partners.
- Manage input from internal and external sources to understand key improvements to processes and solutions, and develop concepts into business requirements
- Manage and lead the operational delivery of enhancements to the Velocity programs
- Manage the collation and prioritisation of campaigns and change initiatives
- Perform UAT when required on new or enhanced systems or solutions
- Analyse key findings and make recommendations for changes or improvements to the Velocity management team

**You’ll be great in this role if you**:

- Have strong interpersonal, verbal reasoning and analytical skills
- Possess a general understanding of secure data exchange and account security principles
- Have prior operational delivery experience
- Are from a strong functional and/or systems analysis and development background
- Have a proven track record of delivering processes and systems solutions
- Are comfortable and experienced in communicating complex technical topics to commercial audiences
- Have negotiation and influencing skills
- Have previous experience building successful working relationships with software and systems Vendors and internal stakeholders
- Understand Loyalty programs and concepts

**What you’ll get from us**:
We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the _Converge_ digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial
- Dress for Your Day - enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

**Equality rules**:
**Ready to apply? **We’re ready to hear from you.


  • Partner Specialist

    2 weeks ago


    Brisbane, Australia Bank of Queensland Full time

    **About the Role** Supporting our Dealer Finance, Novated and Structured Partners, an opportunity has become available within BOQ Business as **Partner Specialist**! Key responsibilities: - Completion of work requests across multiple inboxes for partners to provide excellent service levels. - Assist partners with telephone queries to provide excellent...


  • Brisbane, Australia Queensland Health Full time

    Metro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population. This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and...


  • Brisbane, Australia Chevron Full time

    Chevron Australia Downstream is seeking to appoint a Loyalty and Payment Specialist who will be responsible for management of Chevron's loyalty & payment programs, develop and execute growth and partnership strategies for fuels and lubricants loyalty programs. Reporting to Marketing Team Lead, this exciting opportunity is based in Brisbane but will require...


  • Brisbane, Queensland, Australia South West Hospital and Health Service Full time $60,000 - $90,000 per year

    South West Hospital and Health Servicehas an exciting opportunity for a Consumer Feedback and Experience Officer to join our Service Improvement Team in South West Hospital and Health Service.Join us in building better health in the bushYour opportunityThe Consumer Feedback and Experience Officer, SWHHS, position is responsible for managing the day-to-day...


  • Brisbane, Australia Great Southern Bank Full time

    As the Manager of Specialist Operations, you will lead a dedicated function responsible for driving end-to-end process re-design, operational transformation, automation, and scalable operating model improvements across Group Operations. Your leadership will enable the uplift of process efficiency, risk management and capability while ensuring the delivery of...


  • South Brisbane, Australia Parmalat Australia Ltd Full time

    Perm Full Time position with competitive salary & growth opportunities - Flexible work arrangements available 3 days in the office 2 days from home - Global company with a strong focus on Quality and Sustainability **We are Lactalis Australia** Here at Lactalis, we are true to our purpose: we are a family business offering healthy and delicious dairy...


  • Brisbane, Australia Virgin Australia Full time

    **Work type**: Full Time**Location**: Brisbane, Melbourne, Sydney**Job type**: Velocity Frequent Flyer**Applications close**: **Partnership Specialist**: Hello. We’re Velocity Frequent Flyer, one of Australia’s largest loyalty programs. With more than 11 million members (and counting!), we live and breathe travel, and we love sharing our passion for...


  • Brisbane, Queensland, Australia Accelerate Workforce Solutions Group Holdings Pty Ltd Full time $90,000 - $110,000 per year

    Advertising Specialist – Verso Health Pty Ltd (Queensland)Full-Time | Consumer Health & Wellness | Strategic Leadership RoleVerso Health Pty Ltd is entering an exciting new chapter. Poised to make a bold entrance into the consumer health products market, we are partnering with the successful U.S.-based brand VERSO to bring innovative wellness solutions to...

  • Compliance Partner

    7 days ago


    Brisbane, Australia Bank of Queensland Full time

    **About the Role** Joining our well-established Central Compliance team, the Compliance Partner - Privacy and Consumer Data Rights will play a key role in promoting a positive compliance culture and ensure policy and processes are implemented and maintained in line with requirements. Reporting to the Head of Central Compliance, you will be responsible for...


  • Brisbane, Australia Virgin Australia Full time

    **Work type**: Full Time **Location**: Brisbane **Job type**: IT, Airline & Network Operations **Applications close**: **Operations System Specialist**: Hello. We’re Virgin Australia. And we’re back (in a big way). We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply...