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Consumer Information Consultant

2 weeks ago

South Brisbane, Australia Parmalat Australia Ltd Full time

Perm Full Time position with competitive salary & growth opportunities
- Flexible work arrangements available 3 days in the office 2 days from home
- Global company with a strong focus on Quality and Sustainability

**We are Lactalis Australia**

Here at Lactalis, we are true to our purpose: we are a family business offering healthy and delicious dairy products that bring people together. And, we just happen to be the worldwide leader in what we do.

At the heart of our Australian business we have over 2,200 passionate employees, working closely with our farmers, customers and consumers to produce the finest dairy products in the country. Pillar brands such as Paul’s, OAK, Ice Break, Tamar Valley Dairy, Vaalia, Jalna and President provide Lactalis Australia with a deep national footprint for growth and prosperity.

**About this Opportunity**

We have an exciting opportunity for an exceptional ‘people person’ to join our customer-centric team where you will be responsible for listening and understanding our consumers requirements. You thrive on being the person at the end of the phone who can jump in and help when and where needed

Your love for this role would include but not limited to:

- You’re a problem solver and a customer-centric thinker and you have sound discovery skills to investigate customer pain points.
- Handling and recording all consumer enquiries and complaints relating to product faults, nutrition, marketing, sales and general product and company information.
- Providing feedback to consumer and internal partners to enhance the process of continuous improvement.
- Be an advocate for our brands.

To thrive and be successful you will have a great customer service focus within a similar role, along with strong verbal and written communication skills. You will have an understanding in the handling of consumer complaints to ensure a high level of consumer experience where your professional interpersonal and listening skills will shine. Coupled with this, problem solving and negotiation skills will be your forte and thinking outside the square will come easy

This role is suited to those who have a brilliant aptitude for dealing with people You will need to deal with complaints and enquiries on an ongoing basis - so resilience is key.

If you have the energy, are curious, proactive and driven to take things to the next level this might just be for you.

**No Recruitment Agencies - We have this one covered