Partner Specialist

**About the Role**
Supporting our Dealer Finance, Novated and Structured Partners, an opportunity has become available within BOQ Business as **Partner Specialist**

Key responsibilities:

- Completion of work requests across multiple inboxes for partners to provide excellent service levels.
- Assist partners with telephone queries to provide excellent service levels.
- Pre-settlement validation to ensure compliance with credit policy.
- Generate documents including consumer, commercial, novated and structured loans.
- Complete on-boarding processes to provide partners with system access and reviews of such access periodically.
- Be actively involved in continuous improvements in process and procedures across all tasks.
- Be actively engaged in training to improve knowledge and performance.
- Exemplify the BOQ Group values of Spirited, Optimistic, Curious, Inclusive, Accountable and Lionhearted to contribute to the purpose of Building Social Capital through Banking.

**About you**
- Credit, Documentation and settlements exposure for consumer and commercial lending products
- Customer Service and/or Call centre experience
- Experience using iQ and/or Infolease V10 (or a similar lease management system)
- Tertiary Qualifications in Business, Commerce or Finance
- Comfortable to operate within Policies and Procedures

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- 5 employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02695