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Ict Customer Support Officer

3 weeks ago

Sydney Western Suburbs, Australia HAYS Full time

ICT Customer Service Officer - Parramatta - WFH

**Your new company**
***
A State Government Organisation is looking for an ICT Customer Support Officer to join their IT team in a 6 month contract. This organisation is located in Parramatta are in NSW. You will have the opportunity to work as
a part of a large state government organisation and, you will also have the opportunity to work from home.

**Your new role**
***
As an ITC Customer Support Officer, you will be required to provide level 2 technical support including troubleshooting user / system issues. Escalate issues to level 3 team as required. You will also contribute to development of reference materials for FAQs.

**What you'll need to succeed**
- Minimum 1 year of experience in Level 2 technical support.
- Previous experience in Customer Service
- Previous experience in Microsoft Office Word, Excel, PowerPoint, Outlook, Teams/Skype
- Excellent Communication Skills
- Excellent Time Management Skills

**What you'll get in return**
- 6 Month Contract
- Opportunity to WFH
- Higher Daily Rate

**What you need to do now**

***

**LHS 297508** #2669145