ICT Customer Service Agent

Together we shape thriving communities, public spaces, places and economies.

• Turn Your Customer Service Skills into a Rewarding Career in ICT
• Ongoing full-time opportunity
• Office location – Orange preferred, Parramatta location considered upon application
• Salary relative to experience and ranges from $84,659 to $92,701 plus super

If you enjoy helping people, solving problems, and learning new skills, this is your opportunity to take your customer service experience to the next level in a growing ICT environment.

As an ICT Customer Service Agent within the Digital Information Office, you'll be the first point of contact for staff seeking technology support. Your role will involve responding to enquiries, diagnosing issues, logging and prioritising service requests, and ensuring users receive timely and accurate assistance. You'll play an important part in keeping our systems running smoothly while developing your technical skills in a supportive and collaborative team.

This is an excellent entry point into the ICT field for individuals who take pride in delivering quality customer service and are keen to build a career in technology.

What's in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

For more information read the full Role Description: ICT Customer Service Agent

What you will bring to the role

• Customer Service: Demonstrated experience in a fast-paced call centre environment, confidently using service management systems to log and manage enquiries. Known for delivering high-quality, solutions-focused support that prioritises customer satisfaction and timely resolution.
• Communication Skills: Strong verbal communication skills, essential for engaging with diverse customers, explaining technical concepts clearly, and providing accurate advice with empathy and professionalism.
• Technical Background: Either experience or an interest in working within a technology environment
• Computer Skills: You have excellent computer skills, enabling you to work efficiently in a fast-paced environment and meet tight deadlines

Required Training

Due to the comprehensive on the job training, it is a requirement that the successful candidates attend our 6-week training program (Monday to Friday) based on-site in Orange at the beginning of their employment.

After this 6-week program you will have the option of working 3 days in the office and 2 days from home as a flexible work agreement with Management approval.

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Sunday, 09 November 2025 at 11.55pm

Should you require further information about the role please contact Shahni Zegzula, Technology Team Leader via

To enhance your account security, PageUp is introducing two-factor authentication (2FA). You can follow the step by step guide here. If you experience any issues please reach out on HR Support, option 2, DPHI People Advisory, option 1.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via or HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.