Ict Customer Support Officer

7 days ago

Sydney, Australia Direct IT Full time

Direct IT requires the services of an ICT Support Officer to accurately record, administer and manage lifecycle of assets and software licences through our ICT asset management system

This is a full time position with a base salary of circa. $70,000 plus super being offered

Your tasks will include:

- Maintaining ICT knowledge base with system documentation, procedures and help sheets
- Proactively monitor system security patches and malware updates to ensure currency and correct deployment
- Proactively administering backup and recovery operations by maintaining and monitoring backup equipment and data
- Analysing backup issues and report findings to ICT Manager
- Undertaking some web or system development as required
- Regularly backup and manage the client Internet sites, ensuring security patches for modules are tested on the test site prior to updating the live site
- Producing and running system and network monitoring reports and utilities
- Accurately administrating and managing the Helpdesk system and processes
- Providing client support to users and ensuring that user’s requests are understood, properly documented and prioritised
- Responding to assigned job requests in a timely fashion and communicating with or escalate to other team members to optimise client response times

Please APPLY ASAP

**Job Types**: Full-time, Permanent

Pay: From $70,000.00 per year

Schedule:

- 8 hour shift

Supplementary Pay:

- Commission

Work Location: In person

  • Ict Customer Support Officer

    2 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    ICT Customer Support Officer - State Government Organisation - Contract - Till December 23 Warilla Location **Your new company** This State Government Organisation is currently looking for experienced ICT Customer Support Officers to join their IT team in a 5-months contract with the potential to extend. They have an office in **Warilla**, you will have an...

  • Ict Customer Support Officer

    2 weeks ago

    Sydney, Australia Comwire IT Pty Ltd Full time

    **Comwire IT Pty Ltd** **JOB TITLE: ICT Customer Support Officer** - Full time position - 38 hours per week - $80,000 per year + superannuation - Sydney, NSW 2000 **Reports to**: National Operations Manager **Purpose of Position**: As a member of our ICT Support Team, an ICT Customer Support Officer will play a crucial role in ensuring that our...

  • Ict Customer Support Officer

    1 week ago

    Sydney, Australia Infopeople Full time

    ICT Customer Support Officer - 12 Months - Macquarie Park Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. ICT Support Officer delivers and supports ICT services for NSW public schools and departmental offices, involving the diagnosis and...

  • Ict Customer Support Officer

    7 days ago

    Sydney, Australia Charterhouse Full time

    **ICT Customer Support Officer - Multiple Roles - NSW Government** - **Immediate start, initial 2-month contract with likely extension**: - **$43.75 ph + super**: - **Full time, Monday to Friday (40 hours per week)**: - **Parramatta location/Hybrid (2 days per week required in the office)** This large Government department is seeking two Customer Support...

  • ICT Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Norwest Christian College Full time $60,000 - $90,000 per year

    ICT SUPPORT OFFICERFull TimeCommencing: Term 4, 2025The College is looking for a service-focused ICT Support Officer to assist staff and students with technology, AV, and device support.About Norwest :Location: Riverstone NSWNorwest Christian College Limited is a Christ centred learning community that inspires and equips students to build purposeful lives in...

  • ICT Support Officer

    3 weeks ago

    NSW - Sydney - Western Sydney & Nepean, Australia IVEGA GROUP PTY LTD Full time

    Job description IVEGA Group Pty Lmd is an Australian-based software company and develops and designs IT solutions for clients. In a noticeably short duration, the company has gained a global customer footprint, enveloping the USA, Canada, Europe, Australia and India. Job Title: ICT Support Officer Company: IVEGA GROUP PTY LTD Location: Suite 2, 1 Horwood...

  • ICT Applications Support Officer

    1 week ago

    Sydney, New South Wales, Australia Public Sector People Full time $60,000 - $90,000 per year

    ICT Application Support OfficerContract Length:6 MonthsStart Date:ImmediatePublic Sector People are working with a local council to recruit for an experiencedICT Application Support Officerto join their team on a 6-month contract. This is an immediate start opportunity supporting key business systems across council operations.About The RoleAs an ICT...

  • Customer Support Officer

    1 day ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer** **Grade 3/4, Opportunities Galore! Temporary/ Ongoing/ Full Time/ Part Time!** **What’s the Job?** *** Our Customer Service Officers are a dedicated team of customer service Extraordinaires with a technical IT flair. You will have the opportunity to interact with people from across our business and can go to sleep every...

  • Customer Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia IVEGA GROUP PTY LTD Full time $90,000 - $120,000 per year

    Job descriptionIVEGA Group Pty Ltd is an Australian-based software company and develops and designs IT solutions for clients. In a noticeably short duration, the company has gained a global customer footprint, encompassing the USA, Canada, Europe, Australia and India.Job Title: ICT Customer Support OfficerCompany: IVEGA GROUP PTY LTDLocation: Suite 2, 1...

  • ICT Support Officer

    2 weeks ago

    Council of the City of Sydney, Australia Duratec Australia Full time

    Apply now Job no: 496439 Work type: FT - White Location: Sydney Categories: Information Technology Newington office Full time Monday – Friday Suit someone with a customer service flair and passion for IT Overview Working closely with our ICT Staff based in our Head Office in Perth, you will be responsible for all ICT support and helpdesk enquiries...