ICT Support Officer

1 day ago

NSW Sydney Western Sydney amp Nepean, Australia IVEGA GROUP PTY LTD Full time

Job description
IVEGA Group Pty Lmd is an Australian-based software company and develops and designs IT solutions for clients. In a noticeably short duration, the company has gained a global customer footprint, enveloping the USA, Canada, Europe, Australia and India.

Job Title: ICT Support Officer
Company: IVEGA GROUP PTY LTD
Location: Suite 2, 1 Horwood Place Parramatta, NSW 2150
Salary: $90,000 to $100,000 (Excluding Superannuation)

Job Description:

Position Overview:
We are seeking an ICT Support Officer to provide day-to-day technical assistance, manage IT service requests, and support end users across hardware, software, and network systems. The ideal candidate will have a passion for technology, excellent communication skills, and a proactive approach to resolving technical issues efficiently.

Key Responsibilities:

Provide first and second-level technical support for desktops, laptops, mobile devices, and peripherals.

Troubleshoot software, hardware, and connectivity issues in a timely manner.

Manage and respond to service desk tickets while ensuring SLA compliance.

Assist in the setup, configuration, and maintenance of IT systems and networks.

Maintain accurate records of issues and resolutions using ticketing tools.

Support user onboarding and account management activities.

Document procedures, FAQs, and contribute to the internal knowledge base.

Escalate complex incidents to senior engineers or vendors when necessary.

Provide basic training and guidance to users on IT policies and cybersecurity best practices.

Requirements:

1–3 years’ experience in ICT support, service desk, or technical assistance roles.

Basic understanding of networking (LAN/WAN, Wi-Fi, routers, connectivity).

Familiarity with Windows, macOS, and mobile device environments.

Good troubleshooting and problem-solving skills.

Excellent customer service and communication abilities.

Relevant IT diploma or degree (completed or in progress).

Exposure to software development or scripting is an advantage.

Preferred Skills (Not Mandatory):

Experience using ticketing systems (e.g., JIRA, ServiceNow).

Knowledge of remote support tools and IT asset management.

Basic understanding of cybersecurity awareness.

  • ICT Support Officer

    3 weeks ago

    NSW - Sydney - City & Inner West, Australia DirectIT Pty Ltd Full time

    Direct IT requires the services of an ICT Support Officer to accurately record, administer and manage lifecycle of assets and software licenses through our ICT asset management system. This is a full time position with a base salary of circa $80-90k, plus super, being offered Your tasks will include:- • Maintaining ICT knowledge base with system...

  • Ict Customer Support Officer

    2 days ago

    Sydney Western Suburbs, Australia HAYS Full time

    ICT Customer Support Officer - State Government Organisation - 6 Month Contract with Potential for Extension **Your new company** This State Government Organisation is currently looking for experienced ICT Customer Support Officers to join their IT team in a 6 month contract with the potential to extend. They have an office in Emerton and Quakers Hill and...

  • ICT Support Officer

    4 weeks ago

    Sydney, New South Wales, Australia Shire Christian School Full time

    OverviewWe are looking for an enthusiastic ICT Support Officer to join our ICT Services team. This is a full-time position commencing October 2025 or at the beginning of the 2026 year, by mutual agreement.The ICT Support Officer will be a member of the ICT Services team that is responsible for the day to day ICT needs of the School. The role will provide...

  • ICT Support Officer

    4 weeks ago

    Sydney, New South Wales, Australia Shire Christian School Full time

    OverviewWe are looking for an enthusiastic ICT Support Officer to join our ICT Services team. This is a full-time position commencing October 2025 or at the beginning of the 2026 year, by mutual agreement.The ICT Support Officer will be a member of the ICT Services team that is responsible for the day to day ICT needs of the School. The role will provide...

  • ICT Applications Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Public Sector People Full time $60,000 - $90,000 per year

    ICT Application Support OfficerContract Length:6 MonthsStart Date:ImmediatePublic Sector People are working with a local council to recruit for an experiencedICT Application Support Officerto join their team on a 6-month contract. This is an immediate start opportunity supporting key business systems across council operations.About The RoleAs an ICT...

  • Ict System Support Officer

    2 days ago

    Sydney, Australia SDP Solutions Pty Ltd Full time

    Job description ICT System Support Officer - Sydney SDP Solutions are a unique services provider that combines business Consulting, Sourcing and outsourced workforce management solutions. We are established business run by IT Sourcing, Consulting and HR and contingent workforce professionals. We are seeking a Full time ICT Systems support officer for a...

  • ICT Support Officer

    2 weeks ago

    Sydney, Australia Duratec Australia Full time

    Apply now Job no: 496439 Work type: FT - White Location: Sydney Categories: Information Technology - Newington office - Full time Monday – Friday - Suit someone with a customer service flare and passion for IT Working closely with our ICT Staff based in our Head Office in Perth, you will be responsible for all ICT support and helpdesk enquiries across...

  • ICT Systems Analyst

    5 days ago

    NSW - Sydney - City & Inner West, Australia IT HUB CANBERRA PTY LTD Full time

    ICT Systems Analyst (Information & Communication Technology) Full time | Salary Range $95K – $100K per Anum IT Hub Canberra Pty Ltd – Sydney NSW IT Hub Canberra Pty Ltd, Sydney office requires an experienced ICT Systems Analyst. Please see bellow details Job description and related tasks to the role. Submit your CV hr@cislab.com.au prior to 7th Nov....

  • ICT Asset Officer

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $99,338 - $110,271 per year

    The Department of Customer Service is looking for an ICT Asset Officer - Mobile Devices to join our growing team BenefitsFantastic ongoing clerk grade 5/6 opportunity.Salary range: $99,938 - $110,271 + super (pro rata) commensurate with experience.State of the art offices in Sydney and Parramatta.We celebrate diversity and embrace flexible working - talk...

  • ICT Procurement Officer

    1 week ago

    Sydney, New South Wales, Australia eHealth Full time $169,000 per year

    ICT Procurement Officer (Health Manager Level 4)Temporary Full-Time Exempt for up to 2 yearsOpportunity to work from our modern offices in Chatswood, St Leonards, or CharlestownIn-office presence with hybrid flexibility for work-life balanceAttractive salary, up to $169, % Super + 17.5% annual leave loadingAccrue up to 12 extra days off per year + 4 weeks...