Customer Support Team Leader
1 week ago
Hallam, VIC, AU, 3803- Dec 9, 2024**THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY**
At dormakaba, we’re committed to providing exceptional customer support, and we are looking for a Customer Support Team Leader to oversee and enhance the operations of our support centre team. In this key leadership role, you will shape the overall customer experience by ensuring efficient, effective, and customer-focused solutions. You will manage a team that serves as the first point of contact for our customers, ensuring their needs are met and exceeded.
Key responsibilities will include:
**Leadership & Team Management**: Lead and supervise the day-to-day operations of the support centre team, ensuring high-quality, customer-focused outcomes.
**Change Management**: Manage the roll-out of any organisational changes affecting customer support operations, ensuring smooth transitions and mínimal disruption.
**Process Improvement**: Drive best practices and ensure policies and procedures align with customer needs, focusing on efficiency and the customer’s experience.
**Performance Monitoring**: Analyse call centre data, prepare reports, and identify areas for improvement to maximize customer satisfaction and operational efficiency.
**Escalated Issues Management**: Address complex or escalated customer issues, offering effective solutions and identifying training needs.
**Service Standards**: Establish and enforce service standards that reflect dormakaba’s values, ensuring the team consistently meets or exceeds these standards.
**Team Coaching & Development**: Provide ongoing guidance, coaching, and training to enhance team performance, boost morale, and meet performance goals.
**Collaboration**: Work closely with other departments to address training needs, resolve recurring issues, and enhance workflow efficiency.
**YOUR SKILLS**
To succeed in this role, you should have experience in customer service management or leadership, with a strong ability to lead and motivate a team. You will need excellent communication and problem-solving skills to handle complex customer issues and make decisions that balance customer satisfaction with operational efficiency. Your experience in process improvement and change management will be essential, as well as your ability to stay organized and prioritize tasks.
**WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE**
Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world
- Hybrid role with flexible working arrangements.
- Parking with onsite gym for employees.
- Access to discounted Health Insurance.
- Peer to Peer Recognition via our ‘AAA’ Nominations and awards
- Wellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities.
- Empowering Wellness: Every Employee has access to a WhereFit membership, accessing discounts for Gym memberships, apparel and more
Don’t miss out on this opportunity to make a significant contribution to our business and be a part of our growth.
- dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics._
- dormakaba Australia Pty. Ltd.
-
Internal Sales Team Leader
2 weeks ago
Hallam, Australia Dormakaba Group Full timeHallam, VIC, AU, 3803 - Jul 16, 2025 **THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY** We’re looking for a motivated and experienced Team Leader to manage our national estimating team, responsible for quotation support across door hardware and automation projects. The nationalised team is newly established and with that comes the ability to...
-
Design Team Leader
2 weeks ago
Hallam, Australia Zircon Interiors Full time**Job description** This is a full-time on-site role for a Design Team Leader at Zircon Interiors. The Design Team Leader will be responsible for managing the design team, leading projects, and overseeing product design. Day-to-day tasks include communication with team members, project management, and ensuring efficient team leadership to deliver quality...
-
Customer Service Administrator
2 days ago
Hallam, Australia Australia Wide Office Staffing Full time12 month Maternity leave cover with the possibility for growth - SE suburbs of Melbourne - $58K- $65K + super - Monday to Friday - 9:00am to 5:00pm - Advanced computer skills - Supportive team environment **The Company** A successful, innovative company based in the SE suburbs of Melbourne, specialising in the design and manufacture of various automotive...
-
Traffic Control Team Leader
1 week ago
Hallam, Australia iTrafic Traffic Management & Labour Hire Services Full time**Traffic Controller Wanted for Spray Seal Crew - Regional Victoria!** **Are you ready to take charge, make an impact, and lead the way in traffic management? Join iTrafic Traffic Management, where safety, innovation, and teamwork meet to create safer roads for everyone. This is more than a job; it’s a chance to lead, grow, and develop your future in...
-
Support Centre Consultant
1 week ago
Hallam, Australia Dormakaba Group Full timeHallam, VIC, AU, 3803 - Mar 2, 2025 **THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY** Working from our Head Office in Hallam, we are looking for a seasoned support center representative to join our collaborative National Support team on a full-time basis. Key responsibilities will include: - Work on a 7 AM to 7 PM rotating roster, handling inbound...
-
Hallam, Victoria, Australia Premier Concrete Group Pty Ltd Full time $60,000 - $80,000 per yearAbout the role Premier Concrete Group Pty Ltd is seeking experienced Concreters for full-time roles for both SLABBIES and PAVERS in Hallam, VIC. You will have the opportunity to work as a crew leader or crew member, responsible for delivering high-quality concrete slabs or pathways and paving. This is a hands-on role where you will work as part of a team to...
-
Receptionist/customer Service
4 days ago
Hallam, Australia Serfloor Australia Full timeWe are a wholesaler currently working with a number of large flooring retail stores, contactors and architects throughout Australia. We are passionate about offering flooring and cladding solutions that meet the demand of today’s urban and contemporary lifestyle without compromising product quality, functionality, and service. **Your future role** We’re...
-
Sales/customer Service Representative
1 week ago
Hallam, Australia Hab Shifa Australia Full time**Full-Time Sales & Customer Service Representative** **Location**: Hallam, VIC (On-site) **Job Type**: Full-time (38 hours per week) **About Us** At **Hab Shifa**, we are passionate about natural health and wellness, specializing in high-quality Black Seed products. We are growing rapidly and are now looking for a motivated and dynamic **Sales &...
-
Landscape Construction Team Member
2 weeks ago
Hallam, Australia LD TOTAL Full timeLD Total is a privately owned family company that has been leading the way in providing quality end to end landscape solutions for over 20 years. From our humble beginnings in a small shed, we now have established depots and offices in Perth, South West of WA, Victoria, South Australia and Queensland and our range of services include landscape and irrigation...
-
Hallam, Australia Trusted Care Partners Full timeLocation: Hallam - Full time with flexible hours - $80,000 to $95,000 Per annum **About us** Trusted Care Partners is a well-known and established NDIS service provider with multiple locations in Melbourne. We focus on creating an environment that is welcoming, safe and supportive for our clients and we strive to provide tailored services that meet the...
