Medical Customer Service Officer

1 week ago

Hallam, Australia Supagas Pty Ltd Full time

Generous Base Salary and Superannuation Guarantee
- Continual ongoing support and training provided
- A dynamic and autonomous Role

**About Supagas**

Supagas is a fast growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional customer service offering and quality product in a highly competitive market.

**About the Role**:
Due to growth of our business, we are currently seeking an enthusiastic, confident, and vibrant person to join our branch located in
**Hallam** as a
**Medical Customer Service officer **reporting to the National Medical Gas Manager.

**Key Responsibilities**:

- Answer phones in a timely and professional manner.
- Promoting the benefits of Supagas & Supagas products.
- Report any hazards or problems immediately to your Supervisor at all times.
- Handle enquiries in a professional manner, ensure follow through and finalise all enquiries.
- Pass on all customer requests to the appropriate department and employee.
- Be pro-active in recognising new business opportunities and actioning them accordingly.
- Liaise with Account Manager on all unresolved and dissatisfied customer issues that need to be escalated if cannot be handled at the

time.
- Liaise with all departments to maximise customer service.
- Ensure customer records are maintained and updated as required.
- Ensure all record keeping are correct and completed ie. Deliver dockets, account forms, etc
- Ensure all customer communication is entered and updated in “client notes”.
- Embody the ‘Yes We Can’ ethos in all aspects of the role and responsibilities.
- Adapt, promote and encourage a Safety First approach.
- Embrace and promote the Supagas “Customer Service Policy”
- Be pro-active and reactive to the needs of our existing customer base.
- Ensure customers have complied with all legal requirements i.e. compliance numbers, dangerous goods licences, MSDS’s etc.
- Follow Supagas policy and procedure.
- Provide validated sales leads to Sales Department.
- Being pro-active in recognising customer needs and upselling.
- At all times to represent Supagas in a positive and professional manner, recognising the key role you have as primary contact

between the customers and Supagas.

**Benefits**
- Full time, permanent position
- Reward & Recognition program
- Work for an essential service for financial security
- Immediate start

If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team please, click

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