Support Centre Consultant

5 days ago

Hallam, Australia Dormakaba Group Full time

Hallam, VIC, AU, 3803
- Mar 2, 2025

**THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY**

Working from our Head Office in Hallam, we are looking for a seasoned support center representative to join our collaborative National Support team on a full-time basis.

Key responsibilities will include:

- Work on a 7 AM to 7 PM rotating roster, handling inbound calls professionally, directing inquiries, and providing accurate information.
- Resolve customer complaints and issues efficiently, escalating complex matters as needed, and maintaining detailed CRM records of all interactions.
- Book service technician requests in line with service standards, coordinating schedules while ensuring a seamless customer experience.
- Process one-off payments securely over the phone, ensuring accuracy, compliance, and proper transaction documentation.

**YOUR SKILLS**

Our support center team are all about solving problems, driving efficiencies, and delivering best practice customer service to our loyal customers and community. In this role, you will effectively communicate with external & internal customers, assisting with any inquiries and transferring them to the relevant departments in a timely and efficient manner.

Key skills that we are looking for:

- Ability to multitask
- Ability to resolve questions and queries in a timely manner
- Excellent phone etiquette and manner
- Strong verbal and written communication skills
- Proficient computer skills
- Attitude and drive towards team success

**WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE**

Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world
- Hybrid role with flexible working arrangements.
- Parking with onsite gym for employees.
- Access to discounted Health Insurance.
- Peer to Peer Recognition via our ‘AAA’ Nominations and awards
- Wellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities.
- Empowering Wellness: Every Employee has access to a WhereFit membership, accessing discounts for Gym memberships, apparel and more

Don’t miss out on this opportunity to make a significant contribution to our business and be a part of our growth.
- dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics._
- dormakaba Australia Pty. Ltd.

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