Support Centre Consultant

2 weeks ago

Hallam, Australia Dormakaba Group Full time

Hallam, VIC, AU, 3803
- Mar 2, 2025

**THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY**

Working from our Head Office in Hallam, we are looking for a seasoned support center representative to join our collaborative National Support team on a full-time basis.

Key responsibilities will include:

- Work on a 7 AM to 7 PM rotating roster, handling inbound calls professionally, directing inquiries, and providing accurate information.
- Resolve customer complaints and issues efficiently, escalating complex matters as needed, and maintaining detailed CRM records of all interactions.
- Book service technician requests in line with service standards, coordinating schedules while ensuring a seamless customer experience.
- Process one-off payments securely over the phone, ensuring accuracy, compliance, and proper transaction documentation.

**YOUR SKILLS**

Our support center team are all about solving problems, driving efficiencies, and delivering best practice customer service to our loyal customers and community. In this role, you will effectively communicate with external & internal customers, assisting with any inquiries and transferring them to the relevant departments in a timely and efficient manner.

Key skills that we are looking for:

- Ability to multitask
- Ability to resolve questions and queries in a timely manner
- Excellent phone etiquette and manner
- Strong verbal and written communication skills
- Proficient computer skills
- Attitude and drive towards team success

**WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE**

Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world
- Hybrid role with flexible working arrangements.
- Parking with onsite gym for employees.
- Access to discounted Health Insurance.
- Peer to Peer Recognition via our ‘AAA’ Nominations and awards
- Wellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities.
- Empowering Wellness: Every Employee has access to a WhereFit membership, accessing discounts for Gym memberships, apparel and more

Don’t miss out on this opportunity to make a significant contribution to our business and be a part of our growth.
- dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics._
- dormakaba Australia Pty. Ltd.

  • Centre Cook, Hallam

    5 days ago

    Hallam, Victoria, Australia Early Learning Victoria Full time $53,865 - $65,516 per year

    Application Closing Date: 05/10/ About Early Learning Victoria The Victorian Government is establishing 50 government-owned and operated early learning centres by 2032 as part of the Best Start, Best Life reforms. The centres will offer childcare, Three and Four-Year-Old Kindergarten and Pre-Prep. The centres will provide high-quality, accessible and...

  • Sales Lighting Consultant

    2 weeks ago

    Hallam, Australia Coolon Full time

    **Join our team** The people at Coolon come from diverse backgrounds and are united by a passion for lighting, innovation and Australian manufacturing. We are looking for bright talent to join our team across the areas listed below. If your specific role is not listed, but you feel that you may be a great fit for our company, we would still love to hear...

  • New Vehicle Sales Consultant

    3 days ago

    Hallam, Australia Autoleague Full time

    Attractive Salary PLUS Uncapped Commissions $$$ - Fully Maintained Company Vehicle or Car Allowance - Amazing company culture with a supportive management team At **Berwick City**, we are committed to providing our customers with exceptional value and a seamless car-buying experience. As a leading dealership group, we pride ourselves on our outstanding...

  • Specialist Support Coordinator/support Coordinator

    2 weeks ago

    Hallam, Australia Trusted Care Partners Full time

    Location: Hallam - Full time with flexible hours - $80,000 to $95,000 Per annum **About us** Trusted Care Partners is a well-known and established NDIS service provider with multiple locations in Melbourne. We focus on creating an environment that is welcoming, safe and supportive for our clients and we strive to provide tailored services that meet the...

  • Customer Support Team Leader

    2 weeks ago

    Hallam, Australia Dormakaba Group Full time

    Hallam, VIC, AU, 3803- Dec 9, 2024**THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY** At dormakaba, we’re committed to providing exceptional customer support, and we are looking for a Customer Support Team Leader to oversee and enhance the operations of our support centre team. In this key leadership role, you will shape the overall customer...

  • Mental Health Support Worker

    7 days ago

    Hallam, Australia Lifestyle Centred Services Full time

    **Mental Health Support Workers - Hallam DM23033002** **About Us**: Lifestyle Centred Services is an NDIS and TAC registered provider of supports for people with disability and mental health support needs throughout Victoria, we specialise in psycho-social disability and those faced with minor or major mental health issues providing services for people of...

  • Behaviour Support Practitioner

    3 days ago

    Hallam, Australia Everyday Independence Full time

    Attractive base salary + super + PD + phone/laptop + vehicle options + bonus - Unrivalled clinical education, support and supervision - Focus your time delivering intervention with streamlined services and reporting **About Everyday Independence** With over 40 hubs across Australia, Everyday Independence is a dynamic organization committed to changing the...

  • Warranty & Technical Support Tm - Frame & Truss

    2 weeks ago

    Hallam, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Experienced Casual Educators

    1 day ago

    Hallam, Australia Hallam Early Learning Full time

    **Casual Educator Opportunities at Hallam Early Learning Centre!** Are you passionate about early childhood education and looking for flexible work that lets you inspire young minds? Bathurst ELC is searching for enthusiastic Casual Educators to join our friendly and supportive team! **About the Role**: As a Casual Educator at Hallam Early Learning Centre,...

  • Executive Assistant

    1 week ago

    Hallam, Australia Commercial Motor Vehicles Pty Ltd. Full time

    About Hallam Truck Centre Awarded the 2021 DAF Trucks Australia Dealer of the Year, Cummins Dealer of the Year and the coveted PACCAR Service Dealer of the Year award. Hallam Truck Centre flies the PACCAR flag in south east Melbourne and Victoria. As part of the CMV Group, we are accredited Kenworth and DAF dealers, supporting sales, service and parts plus...