Customer Service Officer

4 days ago

Hallam, Victoria, Australia dormakaba Full time $60,000 - $80,000 per year

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

Due to an internal move, we're seeking a motivated individual to join our Customer Service team. You will play a crucial role in our order process, by inputting purchase order data into SAP to ensure customer requirements are fulfilled. This position offers the opportunity to collaborate with internal teams, improve customer satisfaction, and enhance financial outcomes.

Key responsibilities will include:

  • Inputting data accurately within SAP to ensure order requirements are fulfilled within a timely manner.
  • Resolving customer queries both over the phone and through email communications.
  • Generating reports to eliminate delays for customers.
    Regularly providing updates to customers around order status ETA's, stock availability, and pricing.

YOUR SKILLS

We are looking for a detail-oriented professional with strong customer service skills. Additionally, you will possess:

  • Prior experience within customer service or order entry.
  • Experience with SAP or similar ERP system.
  • Strong attention to detail, analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • A customer-focused approach with a willingness to support.

A pre-employment medical, including drug and alcohol screening will be required.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world

  • Hybrid role with flexible working arrangements.
  • Parking with onsite gym for employees.
  • Access to discounted Health Insurance.
  • Peer to Peer Recognition via our 'AAA' Nominations and awards
  • Wellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities.
    Empowering Wellness: Every Employee has access to a WhereFit membership, accessing discounts for Gym memberships, apparel and more

To learn more about us and what we do, visit our website:

Don't miss out on this opportunity to make a significant contribution to our business and be a part of our growth.

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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