Customer Service Officer

1 week ago

Perth, Australia HCF Full time

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare.

We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

**About the Role**

As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with information about our range of health and other insurance products.

This a Full-Time position based in our Cannington Branch.

**Responsibilities**
- Perform needs-based selling to customers face to face for HCF health insurance policies with exposure to selling Life and Travel policies
- Achieve and exceed sales and service targets
- Provide first contact resolution in all customer interactions
- Maintain accurate membership information in accordance with HCF policy and procedure

**About you**
- Demonstrated experience or an aspirational drive to sell to members and provide a great customer experience
- Previous experience in a customer service environment
- The ability to quickly learn complex computer systems
- Ability to work in a team environment
- Ability to adapt positively to frequently changing work practices and needs
- Have the ability to work six weeks fulltime to participate in comprehensive training

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best.

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

**Benefits**
- Up to 50 % discount on health cover, pet and travel insurance
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Health and Wellbeing Initiatives
- Additional time off in the form of a "Family & Friends day"

  • Customer Service Officer

    1 week ago

    Perth, Australia Western Power Full time

    **Customer Service Officer**: - Location: Perth Office - CBD, WA, AU- 11 Nov 2024**Customer Service Officer: Permanent Full Time/ Perth Office CBD** We are seeking a Customer Service Officer to serve as the first point of contact for both internal and external customers, providing efficient advice and information. This role involves utilizing various...

  • Customer Service Officer

    3 weeks ago

    Perth, Western Australia Bendigo Bank Full time

    OverviewCustomer Service Officer | Community Bank Forrestfield | WAJoin to apply for the Customer Service Officer | Community Bank Forrestfield | WA role at Bendigo Bank.We've never been 'just a bank'. We're united in the belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the...

  • Customer Service Officer

    2 weeks ago

    Perth, Western Australia Bendigo Bank Full time

    OverviewCustomer Service Officer | Community Bank Forrestfield | WAJoin to apply for the Customer Service Officer | Community Bank Forrestfield | WA role at Bendigo Bank.We've never been 'just a bank'.We're united in the belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the...

  • Field Service Officer

    2 weeks ago

    Perth, Western Australia Service Stream Full time

    Primary LocationWelshpool, WAJob Description SummaryThe role of Field Service Officer is responsible for data collection duties from commercial and domestic properties across the Perth Metro area under our Gas Reading contract.You will receive on the job training and support from our team who take great pride in delivering quality work and great customer...

  • Customer Service Officer

    2 weeks ago

    Perth, Western Australia Bagtrans Full time

    **Customer Service Officer****We are looking for our next Customer Service Officer to join our Team.**At BagTrans we are searching for a Customer Service Officer for our Eastern Creek depot based in NSW.**Why the role exists**:We are seeking a customer service officer on a full-time permanent basis..The purpose of the customer service is to provide quality...

  • Customer Service Officer

    2 weeks ago

    Perth, Western Australia Djinda Produce Full time $45,000 - $60,000 per year

    Customer Service OfficerThis is an exciting opportunity to join our team as a Customer Service Officer, based in our Perth Airport Office.The successful applicant will be someone who enjoys working in a team orientated business, providing customer support to our clients along with general administrative duties.About UsDjinda Produce is an 100% Aboriginal...

  • Customer Service Officer

    1 week ago

    Perth, Western Australia beBeeService Full time $50,920 - $87,800

    Customer Service OfficerWe are seeking a highly motivated professional to deliver exceptional service as our Customer Service / Corporate Services Support Officer.Assisting with customer inquiries and supporting administrative processes is crucial for this role.Providing Department of Transport licensing services is also key to ensuring a positive experience...

  • Customer Service Officer

    1 week ago

    Perth, Australia Western Power Full time

    **Customer Service Officer**: - Location: Perth Office - CBD, WA, AU, 6000 - 30 Dec 2024 **Customer Service Officer - Permanent Full Time - Perth Office CBD** We are seeking a Customer Service Officer to deliver exceptional first-point-of-contact service to both internal and external customers. This role involves providing timely advice and information,...

  • Customer Service Officer

    1 week ago

    Perth, Western Australia Western Power Full time

    **Customer Service Officer**:- Location: Perth Office - CBD, WA, AU, 6000- 30 Dec 2024**Customer Service Officer - Permanent Full Time - Perth Office CBD**We are seeking a Customer Service Officer to deliver exceptional first-point-of-contact service to both internal and external customers. This role involves providing timely advice and information, ensuring...

  • Customer Service Officer

    4 days ago

    Perth, Australia Embodied Full time

    We are currently seeking a Customer Service Officer to join a growing family-owned and operated business, specialising in providing automotive parts to fleet vehicles. Located in Canning Vale, this position offers a highly enjoyable work environment with comprehensive product and system training. No prior customer service experience is required as we provide...