Customer Service Officer

6 hours ago

Perth, Australia PERSOLKELLY Full time

Nationally renowned Manufacturing organisation to find an experienced Customer Service Officer to join their team in Spearwood on a temporary basis.

**Customer Service**

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

We are working with a National Manufacturing organisation to find an experienced Customer Service Officer to join their team in Spearwood on a temporary basis.

Working hours: Full time hours
- start and finish times flexible

Start Date: ASAP

Duration: 3 months with potential to extend

Pay rate: $32ph - $35ph+ Super (depending on experience)

**The Role**

Some of the key responsibilities of this role include:

- Inbound customer service calls, assisting with enquiries and processing customer orders
- Providing superb customer service to all customers in regard to product / service knowledge
- Building new, and nurturing existing relationships with key stakeholders
- Identifying and assessing customers' needs to achieve satisfaction
- Ensure accurate delivery documentation is converted to invoices and statements.
- Assist in inventory management at both our depot and manufacturing site
- Provide daily production and delivery reports to Business Unit and State Sales Manager.
- Liaising with Customers / clients in regard to the status of their orders
- Actively seek out opportunities to enhance customer service through various means and initiatives
- Maintain a mind-set of continuous improvement
- Assisting with Administration support in financial functions - payment / invoicing support
- Providing product/services information

**Role Requirements**
- Passion for customer service
- Proven work experience in a fast paced Customer Service Officer / administration role
- Excellent people skills and the ability to build rapport and manage client relationships
- Excellent verbal and written communication and organisational skills
- Ability to multitask
- Experience using SAP would be very beneficial but not essential
- Good time management and ability to prioritise.
- Computer literate - advanced Excel user, able to quickly grasp the use of different systems and manage infrastructure and system challenges.

***

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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