Reservations Coordinator

2 weeks ago

Sydney, New South Wales, Australia Norths Collective Full time $60,000 - $80,000 per year

A Place to Belong...

We are Norths Collective - a forward thinking, fresh and competitive brand who are leaders in the club and gaming industry. All about bringing people together through the sharing of exceptional food, drinks, events, health and fitness and entertainment experiences. A not for profit business, we are passionate about our commitment to giving back to our community through sport, social and sustainability initiatives.

About the role:

Reporting to the Reservations Manager, we are seeking an experienced and dedicated Reservations Coordinator to become part of our professional and hard-working team. Working from head office based at Norths Cammeray, the Reservations Coordinator will tend to all incoming enquiries and calls for our Sydney venues This role is soon to grow and develop with our expanding collective.

Joining us means you are part of Norths Collective which includes Norths Cammeray, The Alcott Lane Cove, The Greens North Sydney, The Verandah Beecroft, Seagulls Tweed Heads and The Bowlo Bangalow.

Your key priorities will be:

  • Enquiries & Communication. Answering and directing all phone calls and email enquiries in a friendly, professional and efficient manner.
  • Venue Knowledge. Ensure you have a comprehensive knowledge of promotions and activities including in-house events, social events and corporate functions. Provide consistent and accurate information to customers.
  • Customer Service. Provide exceptional customer service and assistance to customers.
  • Reservations Management. Effectively manage all dining reservations and corporate and social events. Ensure there is a high level of order in the booking process of events from initial enquiry to the hand over to in-venue team.
  • Communication. Liaise effectively with management and front of house staff members. Maintain effective communication with all key stakeholders through both written and verbal methods.
  • Compliance. Follow and ensure compliance with the Registered Club Act, Club's policies and procedures adhering to the club's code of conduct and practice Responsible Service of Alcohol and Responsible Conduct of Gaming.
  • Workplace Health and Safety. Work in accordance with Work, Health and Safety legislation while following Norths Collective's standard operating procedures. Perform all tasks in a safe manner, so as not to endanger yourself and others around you. Ensure that all incident and safety concerns are reported immediately.

The Candidate:

  • A passion for people and creating memorable experiences for guests
  • Confident and effective verbal and written communicator
  • Proven experience in sales and administration
  • Ability to work autonomously
  • Professional phone manner and proficient computer skills
  • Excellent organisation, time management and an eye for detail
  • Experience with IVvy and/or Seven Rooms highly regarded
  • Flexible availability over a 7 day rotating roster
  • Valid RSA and RCG certification

Our Benefits:

  • Discounted meals
  • Free gym membership at Norths Fitness
  • Free onsite parking at Norths Cammeray
  • Birthday leave
  • Access to Norths Collective Training Academy
  • Extensive training and development opportunities

We are looking for the right applicants who are passionate about the hospitality industry and values being part of a supportive team. A background in hospitality, sales or reception would be advantageous. If this sounds like you, we would love to hear from you, this is an opportunity not to be missed

  • Reservations Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Norths Leagues Club tas Lane Cove Club Full time $60,000 - $80,000 per year

    About the role:Reporting to the Reservations Manager, we are seeking an experienced and dedicated Reservations Coordinator to become part of our professional and hard-working team. Working from head office based at Norths Cammeray, the Reservations Coordinator will tend to all incoming enquiries and calls for our Sydney venues This role is soon to grow and...

  • Reservations Coordinator

    4 days ago

    Sydney, New South Wales, Australia The EVE Hotel Full time $60,000 - $80,000 per year

    JOIN THE VISIONARIES AT THE EVE HOTEL AS A RESERVATIONS COORDINATORNestled at the edge of Surry Hills, The EVE Hotel is more than just a place to rest your head—it's a canvas for cultural expression, a hub of artistic energy, and your potential new workplace.The EVE Hotel is set to redefine luxury with a dash of iconoclasm. We're not just a hotel; we're a...

  • Central Reservations Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Trippas White Group Full time $60,000 - $80,000 per year

    Join Our Team as a Reservations CoordinatorWe're seeking a dedicated and enthusiastic Reservations Coordinator to join our dynamic and fun-loving team.In this role, you'll use your organizational skills, administrative expertise, and excellent communication abilities to provide top-notch service to our guests and inbound agents. From making reservations and...

  • Reservations Agent

    1 week ago

    Sydney, New South Wales, Australia IHG Hotels & Resorts Full time $60,000 - $80,000 per year

    As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...

  • Central Reservations Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Applejack Full time $60,000 - $80,000 per year

    We're on the lookout for a passionate, organised and highly motivated hospitality superstar to join our Central Reservations Team on a fulltime basis, as the voice behind our expanding portfolio of iconic Sydney Venues Applejack Hospitality is dedicated to bringing people together to make memories, whilst showcasing the incredible talent, passion and...

  • Group Reservations Manager

    1 week ago

    Sydney, New South Wales, Australia Meriton Suites Full time $90,000 - $120,000 per year

    About the RoleThis role is hands-on, people-focused, and detail-driven — perfect for someone who can balance leadership with operational excellence.The Group Reservations Manager plays a key leadership role at Meriton Suites, overseeing the day-to-day management of our Group team and ensuring a seamless booking journey for all prospective and confirmed...

  • Group Reservations and Sales Coordinator

    4 hours ago

    Sydney, New South Wales, Australia Novotel Hotels Full time $60,000 - $80,000 per year

    Company DescriptionConveniently located at the heart of Sydney's most exciting precinct – CBD, Darling Harbour, Darling Square, and the ICC —Novotel Sydney Darling Squareis the perfect location for guests whether they are travelling for business, leisure, or both. Our hotel buzzes with activity, from one of the first microbreweries in Darling...

  • Reservations Manager

    4 weeks ago

    Sydney, New South Wales, Australia 21c Museum Hotels Full time

    OverviewAt Accor, we are over 330,000 Heartists across 110 countries. Building on the strength of our teams and our diverse holistic ecosystem of 45+ brands, experiences & solutions, we are breaking new ground to shape the hospitality of tomorrow, connecting cultures with heartfelt care.Pullman Sydney Airport is located in the centre of Mascot Business Park...

  • Assistant Reservations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Artemus Group Full time $60,000 - $80,000 per year

    Are you ready to do what you love? Join us as the Assistant Reservations Manager at Manly Wharf.Owned and operated by hospitality and tourism specialists Artemus Group, Manly Wharf is Sydney's iconic waterfront destination, blending heritage charm with a vibrant community spirit. Artemus Group has a proven track record of delivering world-class dining and...

  • Groups And Events Coordinator

    4 weeks ago

    Sydney, New South Wales, Australia Baillie Lodges Full time

    Join Baillie Lodges as our Groups & Events Coordinator (9-Month Contract)Are you passionate about curating unforgettable experiences? Do you thrive in a fast-paced, client-focused role where no two days are the same? Baillie Lodges is looking for a Groups & Events Coordinator to join our dynamic Sales Team for a full-time maternity leave cover (9 months),...