Charters & Reservations Coordinator

1 week ago

Sydney, Australia The Travel Corporation AU Full time

**Charters & Reservations Coordinator** - SEIT
Location: Yulara or Sydney (Office-based)

**About SEIT**
SEIT delivers unforgettable travel experiences across Australia. We pride ourselves on providing exceptional guest experiences, supporting our teams with operational excellence, and connecting people to the extraordinary landscapes and wildlife of our country.

**The Role**
We are seeking a Charters & Reservations Coordinator to join our team. In this pivotal role, you’ll manage reservations and enquiries, prepare detailed quotes and itineraries, liaise with agents and guests, and provide essential operational and administrative support. This position is perfect for someone with strong organisational skills, excellent attention to detail and the ability to thrive in a fast-paced environment.

**What You’ll Do**
- Manage booking enquiries from guests, agents, and internal stakeholders, providing accurate availability, pricing and product information.
- Prepare and issue detailed quotes, confirmations, itineraries, and pre-departure documentation.
- Coordinate private charter enquiries, including costing, itinerary design, scheduling and confirmations.
- Liaise with guides, operations staff, and third-party suppliers to ensure seamless logistics.
- Maintain centralised booking systems and charter calendars.
- Assist with roster planning, resource allocation and operational reporting.
- Support continuous improvement of operational policies, procedures, and safety documentation.
- Step in during peak periods or staff absences to provide operational cover.
- Maintain accurate administrative and filing systems, prepare reports, and reconcile bookings, payments, and supplier invoices.
- Build strong working relationships across reservations, operations, and guiding teams, supporting a collaborative and solution-focused work environment.

**What We’re Looking For**
- Experience in reservations, charters, tourism, or hospitality operations (preferred).
- Proven experience preparing quotes and itineraries (highly desirable).
- Strong administrative and coordination skills.
- Exceptional organisational skills and attention to detail.
- Clear, confident written and verbal communication.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Positive, professional approach when interacting with guests, agents, and colleagues.
- Proficiency in Microsoft Office; experience with reservations or CRM systems is a plus.
- Proactive, flexible, and solution-focused mindset.

**What's in it for you**
- Career Growth: Opportunity to lead strategic, high-visibility projects and work closely with senior leaders across global functions.
- Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family.
- Travel Discounts: Generous domestic and international travel discounts for you, your family, and friends.
- Learning & Development: Career development and personal growth opportunities.
- Love for Travel Benefit: Annual travel credit of $1850 after your first year to use on any core travel brands.
- Team Engagement: Two team engagement days per year.
- Volunteer Leave: Two days paid leave per year for volunteer opportunities.
- Parental Leave: 12 weeks paid parental leave for eligible employees.

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