Internal Technical Specialist
2 weeks ago
Are you ready to make a real impact in Australia’s mining sector? At Blackwoods, we’re looking for a driven and detail-oriented Internal Technical Specialist to join our Mega Mining Quotations Team. In this pivotal role, you’ll deliver tailored, high-quality support to some of our largest and most strategic customers.
**What You'll Do**
- Provide accurate, timely quotations for our Mega Mining clients
- Deliver exceptional customer service that exceeds expectations
- Build strong, trust-based relationships with internal and external stakeholders
- Collaborate across teams to streamline workflows and adopt new technologies
- Manage a high volume of quotation requests with precision and efficiency
- Recommend alternative products and solutions based on deep customer insight
- Support general customer care and administrative tasks aligned with SLAs
**What We're Looking For**
- 5+ years of technical experience in an industrial or mining-related category
- Familiarity with call routing and contact centre operations (a plus)
- A proactive mindset and a collaborative spirit
- Solid Microsoft Office skills and the ability to quickly master new systems
- Strong organisational skills and the ability to juggle competing priorities
- Sharp attention to detail and proven problem-solving abilities
- Commercial awareness, with a clear understanding of pricing, margin, and profitability
**Why You'll Love Working Here**
- Supportive team culture that values innovation and initiative
- Opportunities for professional development and career growth
- Flexible work arrangements and a focus on work-life balance
- Be part of a forward-thinking organization making a real impact
- Long term incentives through the Wesfarmers Share Plan
- Team member discount card for Kmart, Bunnings, Target & Officeworks + More
**Next Steps**
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