Technical Service Desk Officer

5 days ago

Canning Vale, Australia Lite n’ Easy Full time

**Introduction**:
At Lite n' Easy our goal is to create a healthier Australia by changing the way Australians eat. We make it easy for people to eat well, whether they want to lose weight or simply stay healthy. As a quality driven food company, all of our creative energies go into making our meals as delicious as they are healthy.

**Description**:
Our focus on quality and exceeding our customer's needs mean that as a business we are continuously growing. As a result, we have a new opportunity based at our Canning Vale facility for a Level 1 - Technical Service Desk Officer to join our I.T. Team.

Our I.T. team is responsible for supporting customers in the use of systems, upkeep, configuration, and reliable operation of multi-user computers such as servers. As part of this team, you will perform diagnosis and fault resolution on tickets providing high-level technical support, maintain hardware and software standards, be involved in the creation and maintenance of technical documentation, knowledge base articles and user guides, plus participate in projects as required.

This is 12 Month Contract (with opportunity to extend or permanent), working full time hours Monday to Friday onsite supporting all internal staff, and with the opportunity to assist on a national level.

**Key Skills & Experience We Are Looking For**:
Previous experience in a similar Support / Service Desk role, supporting 24/7 systems and I.T. operations
Cert III or above in an I.T. qualification with Microsoft Certification highly desirable
Dealing with high volume & high priority tickets on a regular basis + ability to meet deadlines effectively
Experience in managing mobile devices (iOS, Android) using Air watch (MDM)
Working knowledge of AD, Windows Terminal Servers, DNS, DHCP, and Windows 7-10
Experience with administration of cloud services such as Office 365, Microsoft Online Exchange
Windows Server 2008 R2 - Windows Server 2016, Windows 10, LINUX
Systems Centre Configuration Manager and Symantec Endpoint Protection
Mobile and remote computing (Windows 7, 8 and 10, IOS, Android, Air watch MDM) AWMS
Project tasks in I.T. Service Delivery & other I.T. related initiatives
Strong critical thinker and excellent troubleshooting skills - we work in a fast paced environment
Excellent customer service skills, good written and verbal communication skills

**What’s In It For You**:

- Free and secure onsite parking
- Access to our onsite wellbeing centre

Free gym with equipment as good as your local gym
Free personalised fitness plans
Free gym classes
Free general health checks (plus Flu & Covid_19 vaccinations, skin checks)

Free ongoing professional training opportunities - Certificate III in Food Processing, plus other accredited external and internal training opportunities to develop your personal skills
Excellent discount on our food products for you and a family member plus daily discounts at our onsite canteen
Annual Themed events - Family fun day at a local attraction, Christmas gift card, Christmas Ham/Fruit Box (after 3 years of service)
We recognise and reward our team for their hard work and being awesome

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