Product Support Specialist

Deadline:

- Not set
- Country:

- Australia
- Location:

- Canning Vale, Queensland
- Job-ID:

- R0045829
- Job category:

- Engineering

**Sandvik Rock Processing Solutions**

**Product Support Specialist Repairs
- Kewdale, WA**

**Our Company and Culture**

Sandvik Rock Processing Solutions is a business area within the Sandvik Group and a global leading supplier of Crushing and Screening equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

**The role**

We are seeking a proactive individual who is passionate about mining equipment maintenance, repairs and overhauls. This role focus is to provide expert advice for Sandvik’s repair services for crushers. Additionally, this role is responsible to drive continuous improvement initiatives for products and our Customer’s practices and process.

Our repair business is growing and we are looking to develop new services and procedures, this role will lead the changes required to support this growth, ensuring high quality and efficiency.

This role is a full-time position, however Sandvik recognises the desire for flexible working options.

**Areas of responsibility**
- Provide expert technical guidance and support to internal and external customers about equipment condition, repairs scope, final assembly procedure and testing.
- Initiate and drive continuous improvement initiatives for products and repair procedures based on customer feedback, best practices and lessons learnt.
- Ensure that repairs are completed as per Sandvik specifications and AU/NZ relevant standards.
- Develop technical documentation and procedures for the repair business.
- Inspect equipment to be repaired and assess the condition.
- Prepare repair scopes based on condition reports and Sandvik specifications.
- Provide instructions to vendor to complete repairs, revise and approve repair documentation provided by external vendors.
- Prepare repair documentation to be presented to customers.

**Your profile**

We are looking for someone with maintenance experience of mining and construction equipment, metal fabrication we focus on meeting Customers’ expectations with the ability to build relationships at all stakeholder levels. You will have the ability to utilise assigned resources and networks to achieve or exceed planned outcomes, in addition a high focus on achieving those outcomes to drive results.

You have deep understanding of repair and assembly procedures and advance computer skills with Microsoft tools such as Excel, Projects, PowerPoint, Word, and Access and CAD tools like AutoCad and Inventor.

You have a strong Customer focus, problem solving skills with the ability to operate independently and without close supervision. Engineering background in Mechanical Engineering or relevant Trade Certificate is a requirement for this role, while onsite commissioning and fixed plant maintenance experience will be highly regarded.
- Agencies need not apply._

**What we offer**
- A rewarding career with diverse opportunities
- Flexibility to work from home
- An Employee Benefits Program including salary sacrifice options
- 12.5% Superannuation on top of all earnings
- Length of Service Recognition program
- Company funded paid parental leave
- Training and development opportunities

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

**Deadline**: Not set
**Job-ID**: R0045829