Change Manager

2 days ago

Melbourne City Centre, Australia NAB Full time

Change Manager - NAB Customer Voices - Job number: 803186 - Primary position location: VIC- Melbourne CBD - Category: Change Management - Category: Strategy - Work type: Fixed term Full time - Closing at: Oct 22 2025 - 23:55 AEDT **Favourite** - **Drive the change program for NAB Customer Voices**: - **Ensure we deliver on “Leading customer advocacy", a key part of NAB’s strategic ambition**: - **A group 4, fixed term position** Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. **Each day, you’ll go above and beyond to**: - Drive the change management plan for NAB Customer Voices - Ensure change activities across workstreams (Inner Loops, Outer Loops, Platforms and Insights) are coordinated in what, when and how they deliver - Ensure relevant stakeholders (across the program, leadership and organisation) are ready, willing and able to deliver NAB Customer Voices - Identify change risks, issues and interdependencies across workstreams and collaborate with stakeholders to ensure they are appropriately managed and mitigated **We’re looking for the best and brightest to deliver the best for our customers. You’ll need**: - Proven track record delivering large scale change programs - Stakeholder management and ability to influence outcomes - Demonstrated customer ‘obsession’ - Excellent written and verbal communications skills including the ability to shape our communications and engagement strategy - Flexible and adaptable **A diverse and inclusive workplace works better for everyone** We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. **Join NAB

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