Change Manager

2 days ago

Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $80,000 - $120,000 per year

Change Manager - NAB Customer Voices

Job number: 803186

Primary position location: VIC- Melbourne CBD

Category: Change Management

Category: Strategy

Work type: Fixed term Full time

Closing at: Oct :55 AEDT

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  • Drive the change program for NAB Customer Voices
  • Ensure we deliver on "Leading customer advocacy", a key part of NAB's strategic ambition
  • A group 4, fixed term position

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Each day, you'll go above and beyond to:

  • Drive the change management plan for NAB Customer Voices
  • Ensure change activities across workstreams (Inner Loops, Outer Loops, Platforms and Insights) are coordinated in what, when and how they deliver
  • Ensure relevant stakeholders (across the program, leadership and organisation) are ready, willing and able to deliver NAB Customer Voices
  • Identify change risks, issues and interdependencies across workstreams and collaborate with stakeholders to ensure they are appropriately managed and mitigated

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • Proven track record delivering large scale change programs
  • Stakeholder management and ability to influence outcomes
  • Demonstrated customer 'obsession'
  • Excellent written and verbal communications skills including the ability to shape our communications and engagement strategy
  • Flexible and adaptable

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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