Customer Service Officer

2 weeks ago

Perth, Australia PERSOLKELLY Full time

Our client is seeking an experienced and people focused Customer Service Officer to join their team for Approx 12 month temp assignment

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

We are working with a leading provider in technology solutions within the Oil & Gas industry located in Bentley, WA. Our client is seeking an experienced and people focused Customer Service Officer to join their team for Approx 12 month temp assignment.

Location: Bentley, WA

Working hours: Full time hours Mon - Fri

Start Date: ASAP

Duration: Approx 12 months

Pay rate: Approx $34 - $35ph+ Super

**The Role**

Some of the key responsibilities of this role include:

- High volumes on inbound and outbound calls to the businesses specialized or distribution accounts regarding orders.
- Processing customer orders and intercompany export orders using SAP
- Managing a busy inbox, responding to customer queries relating to orders, invoicing, deliveries, returns, complaints.
- Providing superb customer service to all customers in regard to product / service knowledge
- Building new, and nurturing existing relationships with key stakeholders
- Assisting with management of vendor PO's and invoices
- Receipting goods
- Actively seek out opportunities to enhance customer service through various means and initiatives
- Assisting with Administration support in financial functions - payment / invoicing support
- Reporting
- Adhoc Admin support where required

**Role Requirements**
- Must have a minimum of 1 year experience in a phones-based Customer Service role
- Experience understanding diverse product and service offerings
- **SAP experience ESSENTIAL (12 months minimum)**:

- Ability to establish strong working relationships across the organisation - including sales, operations, logistics, despatch, etc, to ensure customer satisfaction and loyalty
- Excellent people skills and the ability to build rapport and manage client relationships
- Excellent verbal and written communication and organisational skills
- Computer literate - advanced Excel user, able to quickly grasp the use of different systems and manage infrastructure and system challenges.

***

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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