Customer Service Officer

Court and Tribunal Services

Salary:
Level 2, $76,912 - $82,464 p.a. plus 12% superannuation (PSCA 2024)

Position number:
Pool Ref TER0925

Work type:
Fixed Term - Full Time, Fixed Term - Part Time

Location:
Various Metropolitan & Regional Magistrates Courts, Children's Court, Coroners Court, Office of Criminal Injuries Compensation, The Fines Enforcement Registry and Prisoners Review Board

Closing date:
:30 PM (YYYY-MM-DD)

Attachments:
- Applicant Information Pack

• Job Description Form - Customer Service Officer

You can view and print these PDF attachments by downloading Adobe Reader .

Join the Justice team and be part of an agency striving to deliver access to high quality justice, information and products for the Western Australian community.
This is a temporary employment register. We are seeking to establish a pool of suitable applicants for short term contract opportunities in our Customer Service roles across the Magistrates Court and Specialist Jurisdictions in WA.

Your details will stay on our temporary register for four (4) months, after which time, you will need to reapply
.

About The Role
The Customer Service Officer is responsible for providing quality customer service to all internal and external customers. They provide an advisory service to all customers in relation to the practices and procedures specific to each jurisdiction and in some areas provide direct support services to the Judiciary.

The positions undertake a range of case management, information management and customer service tasks within a registry setting for civil and criminal jurisdictions and can also provide in court support to the judiciary. Applicants must also be able to learn how to interpret and apply legislation, policies, and procedures within the business areas they are employed.

You will be required to attend to enquiries either in person or by telephone; assess and process applications; lodge documents into the court database; liaise with the public, legal counsel, and court users; prepare and check legal documents.

We Currently Have Positions Located

• Perth Metropolitan Area
• South-West/Great Southern Region
• Murchison/Goldfields Region
• Kimberley/Pilbara Region
• Wheatbelt

Working in a regional court allows staff to gain multi-jurisdictional experience and, in some regions, can include other benefits such as GROH subsidised housing, additional leave and other monetary allowances.

What is a Temporary Employment Register?
The Customer Service Officer Temporary Employment Register is an online portal that allows you to register your interest for short term full time and part time opportunities.

This register is actively monitored by Hiring Managers to match applicants to available opportunities as they arise.

The benefit of applying through one of our temporary employment registers is that you can gain valuable on the job experience which may lead to a long-term contract or permanency once you apply for a formal recruitment process as opportunities become available. The Department's Customer Service Officer pools are advertised multiple times per year on Jobs WA.

Benefits And Opportunities

• Flexible working arrangements
• Career pathway opportunities
• Learning and development opportunity programs
• Check out the attached Applicant Information Pack to find out other benefits of working for Justice.

Eligibility

• Regional applicants must have a C Class Drivers Licence and ability to travel on light aircraft.
• To be eligible for a fixed term contract you must have documentary evidence of your entitlement to live and work in Australia for the duration of the contract.

How To Apply

• Provide a comprehensive Resume / Curriculum Vitae, that clearly outlines your transferable skills, experience and highlights your key achievements.
• Provide the contact details of two professional referees who can comment on your skills, abilities and work performance. Recent school leavers with limited professional experience may provide alternative referees i.e. teachers, coaches etc.

You will be asked to select the location(s) you are interested in as part of the online application process.
After lodging your application, you may be asked to attend an informal interview if a suitable vacancy arises.
Your details will stay on our temporary register for four (4) months, after which time, you will need to reapply
.

Please be aware that there is no guarantee that an offer of employment will be made whilst your application remains on the register.

If you are interested in permanent of long-term contract positions, you will need to apply separately for one of our Customer Service Officer pools which are advertised multiple times per year on Jobs WA.

Want to find out more?
If you would like further information regarding the position please contact
Ms
Lisa Delaney
via email at .

Submitting your application
Applicants are requested to apply online. To submit your application, click the
"Apply for Job"
button at the bottom of this advertisement.

If you are having difficulty submitting your online application, please telephone RAMS Helpdesk on

or email for assistance.

To keep you up to date on what is happening in Department of Justice and job opportunities you can go directly to the departments website or follow us on social media.