Service Desk Manager

3 days ago

Sydney Central Business District, Australia HAYS Full time

Service desk manager, technical leadership, global organization

**Your new company**

A large system integrator managing many Government contracts has been at the forefront of global mobile communications and is the market leading provider of voice and high-speed data communications.

**Your new role**
- Leading the Service Desk function with a strong focus upon delivering best service desk support, driving incident and request management to meet SLAs and customer delight.
- Promoting a strong ethos of customer satisfaction through responsive, professional, informative and considered interaction with clients across all medium.
- Set clear objectives for the team, directly linked to company and department goals and critical success factors.
- Drive operational excellence, through expertise, insight and governance to embed a robust operating model
- Promote the adoption of, and adherence to and ongoing development of ITIL based processes to create a consistently executed approach and outcome for the operations.
- Creation and reporting of team key performance indicators.

**What you'll need to succeed**
- Significant experience of managing a small to medium multi-site technical service desk.
- Previous experience in a Managed Service Provider environment, supporting multiple infrastructures.
- Strong mentoring skills
- Knowledge or certification in ITIL service operation
- Confidence in engaging with senior stakeholders and maintaining professional
relationships.
- Advance communication skills, both verbal and written, able to communicate across all
levels
- AU Citizens only. Should be able to hold a security clearance.
- Experience of working with government entities.

**What you'll get in return***
- Career development opportunities
- Exposure to global team leadership
- Great team culture & ability to make an impact

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2680248

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