Service Desk Coordinator
16 hours ago
Rapidly growing construction company on the hunt for a Service Desk Coordinator for an ASAP start.
**Your new company**
***
Hays have partnered exclusively with a rapidly growing Japanese multinational to appoint an experienced Jira and ITSM expert to an initial 6-month contract. With the pace the business is growing at, and a fast-approaching office move to the Brisbane CBD, your role will be the backbone of the service desk's success.
**Your new role**
***
Now, while you'll be working with the Service Desk team, this is not a Service Desk role by any means. As the Jira expert (or 'Ticket Master'), you'll be responsible for allocating, managing, and following up all live and outstanding incidents and service requests across a team of approximately 12 people. Your days will be fast-paced and varied, but some of your key duties will include:
- Monitoring, allocating, and managing all incoming and outstanding tickets in Atlassian's Jira ITSM portal
- Following up with both the technical teams, and end-user groups to keep stakeholders informed of what's happening and why it's happening
- Partnering closely with the Service Desk Manager to provide feedback on what works within the team, and solutions to what doesn't
- Proactively identifying ticket trends and reporting them back to the right people - helping them work out the solution as needed
**What you'll need to succeed**
***
You won't be on the phones, but you will be playing a direct role in ensuring the Service Desk is performing to their best potential. This means your communication and people skills will be second to none, as you find it easy to build respect and trust within established teams. You will have exposure to leading teams or Service Desk Coordination already, and possess a keen interest in documentation and improving efficiency.
Experience with Jira, and any other Atlassian technology, will be preferred.
**What you'll get in return**
***
Working with an accomplished team and a supportive manager, this company is setting you up from success from the get-go. Bringing with you your proactive and positive attitude, anything will be possible with a strong chance of extending the initial contract (as well as potential permanency for the right person). You'll also be remunerated at a very attractive hourly rate, based on experience and relevant skills, as well as the opportunity to work for an established and well-respected multinational organisation.
**What you need to do now**
***
If you're interested in this role, click
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
**LHS 297508** #2768719
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