Service Desk Analyst

1 day ago

Brisbane Central Business District, Australia HAYS Full time

Sought-after State Government department seeking a Service Desk Analyst for an initial 12-month engagement.
**Your new company**
***
Hays Technology have partnered with a highly sought-after State Government department to assist in filling a vacancy in their thriving service desk. With a 12-month contract available, you don't want to miss out on this opportunity

**Your new role**
***
As the Service Desk Analyst, you will be responsible for providing exceptional customer service and IT support to the departments diverse end-user base. No day will look the same, but some of your key duties and responsibilities will include:

- Being the first point of contact for all customer support calls and queries
- Respond to tickets and incidents according to ITIL processes, escalating when necessary
- Maintain and contribute to the improvement of service desk processes and documentation
- Working across Windows OS
- Troubleshooting and configuration of incidents in programs such as such as Active Directory, M365, Citrix, mobile technologies, and InTune

**What you'll need to succeed**

***
You will be an experienced Service Desk Analyst, with working experience in a high-volume, phone-based support environment. You'll be a quick thinker and adapt well to change, as well as really priding yourself on your quality of work over the quantity you get through. Your key competencies and skills will include, but are not limited to:

- Demonstrated working experience within a large service desk environment
- Excellent experience working with Active Directory and Office 365, with InTune experience preferred
- Advanced communication skills, with the ability to communicate with end-users from all different technical backgrounds
- Extensive troubleshooting and problem-solving experience in complex, low-context environments

Tertiary qualification is desirable, but not essential. Relevant industry qualifications are preferred.

**What you'll get in return**

***
You will be part of a dynamic and high-performing team, within an organisation that really prides itself on looking after its staff. You'll be provided internal opportunities for training and development, as well as remunerated at an attractive hourly rate of
**$39.45/hour + super**. Contractors through Hays Technology also receive the following benefits:

- Weekly pay cycles
- Your nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- Option to be engaged on a PTY LTD basis (conditions apply)
- Regular contact with IT consultants throughout the duration of your assignment

**What you need to do now**

***
If you're interested in this role, click

For further information about this role, please contact:
**Caitlin Bills**
Recruitment Partner

**(07) 3243 3044**

If this role isn’t quite right for you, but you are looking for similar Service Desk roles in Brisbane, the Gold Coast, or Regional Queensland please contact us for a confidential discussion on your career.

**LHS 297508** #2684024

  • Service Desk Analyst

    5 days ago

    Brisbane Central Business District, Australia HAYS Full time

    Global aerospace organisation is on the hunt for a Service Desk Analyst for an initial 6-month contract. **Your new company** Hays Technology have partnered with an industry leader in the aerospace field to appoint an experienced Service Desk Analyst to an initial 6-month contract, with view for permanency. **Your new role** As the Service Desk Analyst, you...

  • Service Desk Analyst

    1 day ago

    Brisbane Central Business District, Australia HAYS Full time

    State Government department on the hunt for a Service Desk Analyst to join their thriving support team. **Your new company** Hays Technology have partnered with a highly sought-after State Government department to assist in filling a vacancy in their thriving service desk. With a 12-month contract available, you don't want to miss out on this...

  • Service Desk Analyst

    2 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    Part Time - Service Desk Analyst - 12 Month Contract **Your new company** This state government organisation is currently looking for Service Desk Analysts to join their IT support team in a part time 12 month contract. This organisation is located in Sydney CBD area but you will have the opportunity to WFH fulltime. This opportunity is a perfect...

  • Service Desk Analyst

    1 week ago

    Sydney Central Business District, Australia HAYS Full time

    Experienced Service desk Analyst required for organisation based in Sydney CBD **Your new company** Hays is working with Sydney CBD based MSP who have a requirement for an experienced Service Desk Analyst that has become available due to business growth. **Your new role** In this role you will be the first point of contact for all IT related incidents and...

  • Service Desk Analyst

    5 days ago

    Sydney Central Business District, Australia HAYS Full time

    Service Desks Analyst - 2 Year Contract - Government Organisation - CBD Location **Your new company** *** This Government Organisation is looking for a Senior Service Desk Officer to join their service desk team in a 12 month contract. The organisation is located in Sydney CBD area. You will have the opportunity to work as a part of a government...

  • Service Desk Analyst

    3 days ago

    Sydney Central Business District, Australia Empire Careers Full time

    Location : Sydney CBD Job Type : Permanent Job Salary : $75000 - $90000 per annum **Permanent role - Service Desk Analyst - Sydney ** **The company** We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The Sydney office currently has 800+ people and they are...

  • Service Desk Analyst

    5 days ago

    Sydney Central Business District, Australia HAYS Full time

    Experienced Service Desk Support Analyst required for a Global Organisation. **Your new company** Hays is working with an industry leading Global Organisation based in Alexandria who have a requirement for an experienced Service Desk Analyst that has become available due to some internal changes. **Your new role** In this role you will be the first point...

  • Service Desk Analyst

    1 week ago

    Sydney Central Business District, Australia Empire Careers Full time

    Contact Name : Shane Driver Contact Phone : 07 3231 1214 Location : Sydney CBD Job Type : Permanent Job Salary : $85000 per annum **Permanent role - Service Desk Analyst - Sydney ** **The company** We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The...

  • Service Desk Analyst

    5 days ago

    Sydney Central Business District, Australia Empire Careers Full time

    Location : Sydney CBD Job Type : Permanent Job Salary : $85000 per annum **Permanent role - Service Desk Analyst - Sydney ** **The company** We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The Sydney office currently has 800+ people and they are looking...

  • Service Desk Analyst

    1 week ago

    Norwest Business Park, Australia Greenstone Full time

    **Service Desk Analyst** **12 Month Contract Opportunity****: - Full Time** - **_Are you passionate about IT and hold great problem solving skills?_**: - **_Opportunity to work closely with a team of Service Delivery & Technology professionals providing customer centric IT support_**: - **_Provide Level 1 support to the business and manage...