National Account Manager

**Company Description** IPAR** is a national occupational rehabilitation provider supporting thousands of people with return to work services. Whether it is through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and every individual. We work with our clients to identify their goals and provide psychological or physical supports to help them live life to its fullest potential. IPAR is just one of the purpose-built, industry leading brands in the global **MedHealth** network. We make impact and we achieve outcomes through the meaningful and purposeful work that we do every day.

We currently have an exciting **Full Time** opportunity for **National Account Manager - Personal Injury. **The purpose of this role is manage and grow new and existing Personal Injury customers to enable you to achieve budgeted revenue and referral numbers per customer.

This role can be based from either **Sydney** or **Melbourne**, to best service our key customers.

You will coordinate account management processes and operations to ensure customer satisfaction, retention and high-quality service experience with the aim to pursue new business opportunities and manage customer relationships whilst adhering to our individual customer account service level expectations.

**Account Management**
- Make contact at a minimum of monthly to review current cases and to explore (as relevant) Business Development opportunities.
- Visit with customer at a minimum of quarterly to review cases in person and explore (as relevant) Business Development opportunities.
- Manage all customer feedback and ensure that IPAR’s customer feedback processes are implemented
- Business Development duties and responsibilities across new and existing customers.
- Develop a specific page on the intranet, on which all resources relating to that customer will be loaded. Ensure that all relevant resources to service the customer are regularly updated as changes occur.

**Quality**
- Perform all work in accordance with the HWCA National Consistency Framework and regulatory requirements.
- Demonstrate commitment to the Quality Management System (QMS) by performing all tasks in accordance with IPAR’s QMS and actively supporting all IPAR employees to do this.
- Regularly review risks (internal and external) including legislative changes, to support business planning and response
- Actively identify opportunities for continuous improvement, and encourage and foster this focus organisation-wide.

**Qualifications**
- Tertiary qualifications in business, marketing or a related discipline is desirable
- Business Development experience
- Exceptional Communication (written, verbal, presentation) skills
- Exceptional organisational and time management skills
- Demonstrated knowledge of worker’s compensation, rehabilitation, life insurance and occupational health and safety legislation

**Additional Information**
Our core values are always at the heart of the work that we do every day:

- We act with **integrity**. We are honest, ethical, and transparent. We inspire trust through open communication;
- ** People** work together. We enable each other to thrive within a culture of collaboration, fun and high performance;
- We take pride in delivering an exceptional and seamless **customer** experience each and every time;
- ** Quality & Innovation** is at the forefront of our thinking. We have the courage to actively seek new opportunities and continually improve;
- We embrace **sustainability** across all aspects of our business including financial performance, service; design and delivering meaningful outcomes for our team, our customers and the communities that we work in.

To have a confidential discussion about the role please contact our Talent Acquisition Lead, Grant Devlin on 0474 740 466.

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.