Ict Service Desk Analyst

2 weeks ago

East Perth, Australia Talent International Full time

**Job Details**:
**Location**

East Perth

**Salary**

Negotiable

**Job Type**

Full Time

**Ref**

BBBH99117_1677554631

**Contact**

James Hardley

**Posted**

about 4 hours ago

**_Core requirements of the role:_**
- Allocates, monitors and resolves Incident and Service Requests
- Triage support services for all incoming service request
- Incident management activities with the use of their ITSM tool ServiceNow
- Remote support services to users across the metro area and regional WA

**_ Experience required:_**
- Awareness of IT Service Management best practices, methodologies and frameworks (e.g. ITIL, SIAM etc).
- Experience in delivering, maintaining and supporting end-user standard operating environments across a range of devices with a focus on Microsoft technologies.
- Experience supporting and provisioning end-user hardware
- Ability to work independently and within a team
- Excellent interpersonal skills

**_ What's on offer:_**
- Supportive team environment
- Strong team foundation, with formal onboarding process to make your entry as smooth as possible
- Great package (well above market rate)
- End of trip facilities

**_Interested?_**
- Due to the immediate nature of these positions only Perth based candidtes will be considred._

For further enquiries please call 0490 888 243

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