Service Desk Analyst

2 days ago

Perth, Australia HAYS Full time

State Government organisation is seeking a Service Desk Analyst.

**Your new company**
The position is for a Service Desk Analyst, who provides ongoing support, technical skills and experience to deliver, maintain and support end-user standard operating environments.

**Your new role**
- Awareness of IT Service Management best practices, methodologies and frameworks (e.g. ITIL, SIAM etc).
- Delivering, maintaining and supporting end-user standard operating environments across a range of devices with a focus on Microsoft technologies.
- Utilises endorsed ICT Support Services tooling and technologies (e.g. IT Service Management System, Group Policy, SCCM, VDI and GPO) on a day-to-day basis as required.
- Adheres to and enforces policies and procedures related to Standard Operating Environment (SOE) and IT hardware and software asset management.
- Allocates, monitors and resolves Incident and Service Requests, ensuring that agreed service level targets, KPIs and operational requirements are achieved

**What you'll need to succeed***
- Appropriate ICT related qualifications or equivalent industry recognised professional qualification, or relevant industry experience in a medium or large organisation.
- Knowledge of contemporary ICT trends, developments and standards
- Ability to work at various metropolitan sites, occasionally undertake travel to regional sites and work outside business hours as required.
- Ability to work independently and within a team
- Excellent interpersonal skills

**What you'll get in return**
- Opportunity to gain experience with a State Government organisation
- Strong company values and culture
- 6-month contract

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

**LHS 297508** #2752844

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