Service Desk Analyst

2 weeks ago

Perth, Australia Centorrino Technologies Full time

Imagine joining an organisation that is a certified Great Place to Work and an award-winning brand That’s exactly what you will get when you join Centorrino Technologies. Our values, our people, our brand and our customers mean everything to us.
Here at CT, we put a lot of effort into delivering the best customer experience of any managed ICT provider in Australia.
We work pretty hard at CT, but that doesn’t come without a little play.
Benefits of working with CT
- Training and development - We offer heaps of courses, certifications, and coaching
- Wellbeing Subsidies - You’ll get discounts on your gym, yoga and Pilates memberships
- Mac or PC? Your choice
- Cost Price Tech - CT discounts
- Events, Events, Events for everyone
- Everyone has a very personalised career and learning plan. Our commitment is to help you to become the best you can be.
- The list goes on.

What you’ll be doing
Our customers' first point of contact is with our Service Desk Analysts. Working in customer service, no two days are ever the same since you're always resolving tickets from various customers while building a rapport with them.
- Working with tickets submitted is what you'll spend most of your time doing. You will be able to resolve some tickets on your own, while others will require collaboration/escalation with other teams.
- Troubleshoot or escalate issues as needed, while communicating clearly and proactively until the issue is resolved.
- Providing support on a shift basis covering between the hours of 7am and 7pm, Monday to Friday.

What you’ll bring
- Epic customer service skills
- Passion for helping others and a thirst for knowledge
- Technology enthusiast
- Communicating technical information in an easy way to understand
- Amazing time management, strong analytical and problem-solving skills
- Share in our passion for improvement, always looking for opportunities to improve

All our team members are required to obtain and maintain a valid Police Check and WA Working with Children Check.
We look forward to hearing from you

**Salary**: $50,000.00 - $60,000.00 per year

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