Service Desk Analyst

1 day ago

Perth, Western Australia Professional Search Group Full time $60,000 - $80,000 per year

Job Description

Our client, a tech-savvy firm on the edge of the CBD is on the hunt for a Level 1/2 Service Desk Officer to join their team

Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.

The Role:

As a Level 1/2 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.

Your responsibilities include:

  • Providing first-level technical support to end-users.
  • Troubleshooting and resolving IT-related queries and issues.
  • Knowledge of Microsoft 365, SharePoint, Exchange, and Azure AD.
  • Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
  • Documenting and tracking support requests.
  • Collaborating with the IT team to find solutions.

Your skills:

  • A strong customer focus and a passion for helping others.
  • Previous experience in a similar role.
  • Basic knowledge of Microsoft 365 and Windows AD.
  • Intermediate ICT troubleshooting skills.
  • Excellent communication and professional phone manners.
  • The ability to prioritize tasks to meet SLAs.
  • A desire to learn and grow into more senior roles.
  • Strong documentation and independent work skills.
  • Availability to work Monday - Friday, 8:30 am - 5 pm

What's in it for you

  • Ongoing career development opportunities.
  • A supportive and collaborative team environment.
  • Competitive compensation package.
  • Convenient location in Perth's Western suburbs.

Apply today

To be considered for this role, submit your CV today (in Word format) by clicking the  Apply  button or directly to .

  • Service Desk Analyst

    5 days ago

    Perth, Western Australia Green Light Worldwide Full time $60,000 - $90,000 per year

    Initial short term assignmentPerth officesImmediate StartGreen Light is on the lookout for a Level 1 Service Desk Analyst to provide services with our consulting team. We require people who have excellent communication skills and a passion for helping people with their IT related queries.Excellent customer service is the primarily focus for this team as well...

  • Service Desk Analyst

    1 day ago

    Perth, Western Australia Atturra Full time $60,000 - $90,000 per year

    Company description: ATTURRA OPERATIONS PTY LTDJob description: What you'll be doingThe Service Desk Analyst offers technical support to clients, addressing Level 1/2 issues and escalating as necessary. This role involves daily interaction with end-users, requiring efficient problem-solving and and customer service skills to ensure a positive support...

  • Service Desk Analyst

    1 day ago

    Perth, Western Australia NRW Pty Ltd Full time $60,000 - $90,000 per year

    NRW Holdings are now seeking a highly motivated Service Desk Analyst to join our IT Support team in our Belmont Head Office. You will be the first point of contact for IT support and your responsibilities will include resolving technology issues remotely via the telephone and email, recording interactions within the ITSM toolset as well as escalating any...

  • Service Desk Analyst

    1 day ago

    Perth, Western Australia NRW Full time $60,000 - $90,000 per year

    NRW Pty Ltd | Perth MetropolitanClosing date: 07/12/2025NRW Holdings are now seeking a highly motivated Service Desk Analyst to join our IT Support team in our Belmont Head Office. You will be the first point of contact for IT support and your responsibilities will include resolving technology issues remotely via the telephone and email, recording...

  • Service Desk Specialist

    1 week ago

    Perth, Western Australia QIX Consulting Full time $40,000 - $72,000 per year

    Service Desk Specialist - Short Term Contract 1-2 months with possible extensionLocation:Perth, WAType:Full-time | Monday to Friday (variable start times between 6:00am and 10:30am)Up to $40 per hour inc Super ( equiv $72K inc Super)Our client is seeking a motivatedService Desk Specialistto join their team, providing first-level technical support and...

  • Senior Service Desk Analyst

    7 days ago

    Perth, Western Australia Wesfarmers Full time $80,000 - $120,000 per year

    Have access to leading technologies and ongoing learning and development opportunitiesBe part of a growing technology community across the Wesfarmers GroupFlexible and supportive work environmentFull-time permanent role based in Perth CBDAttractive base salary + super + incentives + team member benefitsAbout The TeamAt Corporate Office, our Technology team...

  • Service Desk Engineer

    5 days ago

    Perth, Western Australia Capgemini Full time $50,000 - $80,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Help Desk

    2 weeks ago

    Perth, Western Australia VIS Global Pty Ltd Full time $60,000 - $90,000 per year

    Role: AUS | Service Desk EngineerLocation: PerthContract Duration- 1 months durationNo Of Open position – 04Required to:• Work under supervision as part of a team, providing technical software, hardware and network problem resolutions to Capgemini customers.• Assist with the diagnosis of problems, determining and implementing appropriate solutions, and...

  • Service Desk Engineer

    2 weeks ago

    Perth, Western Australia Capgemini Full time $60,000 - $90,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Service Desk Engineer

    2 weeks ago

    Perth, Western Australia Capgemini Full time $60,000 - $120,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...