Service Desk Analyst

7 days ago


Perth, Western Australia Professional Search Group Full time

Job Description

Our client, a tech-savvy firm on the edge of the CBD is on the hunt for a Level 1/2 Service Desk Officer to join their team

Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.

The Role:

As a Level 1/2 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.

Your responsibilities include:

  • Providing first-level technical support to end-users.
  • Troubleshooting and resolving IT-related queries and issues.
  • Knowledge of Microsoft 365, SharePoint, Exchange, and Azure AD.
  • Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
  • Documenting and tracking support requests.
  • Collaborating with the IT team to find solutions.

Your skills:

  • A strong customer focus and a passion for helping others.
  • Previous experience in a similar role.
  • Basic knowledge of Microsoft 365 and Windows AD.
  • Intermediate ICT troubleshooting skills.
  • Excellent communication and professional phone manners.
  • The ability to prioritize tasks to meet SLAs.
  • A desire to learn and grow into more senior roles.
  • Strong documentation and independent work skills.
  • Availability to work Monday - Friday, 8:30 am - 5 pm

What's in it for you

  • Ongoing career development opportunities.
  • A supportive and collaborative team environment.
  • Competitive compensation package.
  • Convenient location in Perth's Western suburbs.

Apply today

To be considered for this role, submit your CV today (in Word format) by clicking the  Apply  button or directly to .



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