IT Service Desk Analyst

2 days ago

Perth, Australia Rentokil Initial Full time

Our friendly IT team have a fantastic opportunity for an enthusiastic and experienced Service Desk analyst who has a passion for all things technology to join the team in Perth. This role upholds excellence in all Service Delivery and Service Management Activities in accordance with ITIL principles.

Rentokil Initial is one of the largest business services companies in the world. Listed on the London Stock Exchange, the UK-based company operates in all major economies of Europe, North America, Africa, Asia, and the Pacific. The company provides a range of support services in over 50 countries worldwide. In the Pacific, we employ over 1800 employees across the divisions.

The purpose of the role will be to be the first point of contact for internal customers and provide basic troubleshooting of IT technical issues, or escalating issues accordingly. You will be part of a dynamic team in an ever-changing environment that takes pride in providing exceptional customer service.

**Based in Perth and reporting to the IT Service Delivery Manager, this role will include the following**:

- Responsible for quick resolution of critical IT support issues.
- Responsible for ensuring all support requests are logged and tracked in the Service Now Tool.
- Responding to all customer's queries in accordance with defined SLAs.
- Providing after-hours support as required on a monthly rotation.
- Assist with system administration and asset management tasks

**To ensure your success in this role, you must have**:

- Minimum of 2 years experience working in an IT Help desk environment
- Demonstrated capability supporting Active Directory, Citrix, and VMware.
- Relevant IT qualifications
- Knowledge and understanding of IT systems, their use, and applicability in the service industry
- Excellent communication skills, both written and verbal
- Knowledge of Google Applications (Gmail, Sheets and Docs)

  • Service Desk Analyst

    6 days ago

    Perth, Australia Peoplebank Full time

    Location: - Perth- Job Type: - Contract- Posted: - about 1 hour ago- Contact: - Priyanka Shah- Discipline: - General IT - Reference: - 255367**Service Desk Analyst (Mid to Senior level)** - Multiple contract opportunities - Great career progression - Experience in mobile device management A government client is seeking for Service desk Analyst with...

  • Service Desk Analyst

    1 week ago

    Perth, Australia HAYS Full time

    5-month contract opportunity for an experienced service desk analyst **Your new company** This organisation is based in the Eastern Suburbs of Perth, and due to busy period they are searching for an experienced Service Desk Analyst to join their team for an initial 5-Month contract (Possibility of extension/permanent placement). **Your new role** Within...

  • Service Desk Analyst

    2 days ago

    Perth, Australia HAYS Full time

    State Government organisation is seeking a Service Desk Analyst. **Your new company** The position is for a Service Desk Analyst, who provides ongoing support, technical skills and experience to deliver, maintain and support end-user standard operating environments. **Your new role** - Awareness of IT Service Management best practices, methodologies and...

  • Service Desk Analyst

    10 hours ago

    Perth, Australia Centorrino Technologies Full time

    **Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!** At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And...

  • Service Desk Analyst

    2 days ago

    Perth, Western Australia Green Light Worldwide Full time $60,000 - $90,000 per year

    Initial short term assignmentPerth officesImmediate StartGreen Light is on the lookout for a Level 1 Service Desk Analyst to provide services with our consulting team. We require people who have excellent communication skills and a passion for helping people with their IT related queries.Excellent customer service is the primarily focus for this team as well...

  • Service Desk Analyst

    6 days ago

    Perth, Australia Finite Full time

    Location: - Perth- Job Type: - Contract- Specialisation: - Help Desk & IT Support- Salary: - Negotiable- Reference: - CR/025172_1707200834- Contact: - Katie Griffin- **ROLE DESCRIPTION / JOB TITLE** The position is for a Service Desk Analyst, who provides ongoing support, technical skills and experience to deliver, maintain and support end-user standard...

  • Service Desk Analyst

    3 weeks ago

    Perth, Australia Atturra Limited Full time

    Location: Perth, Western Australia, AU, 6000 What you’ll be doing The Service Desk Analyst offers technical support to clients, addressing Level 1/2 issues and escalating as necessary. This role involves daily interaction with end-users, requiring efficient problem‑solving and customer service skills to ensure a positive support experience. Analysts...

  • Service Desk Analyst

    1 week ago

    Perth, Australia Healius Full time

    **Date**:3 Oct 2024 **Location**: Perth, Western Australia, AU, 6000 **Company**:Healius **Job reference**: #12359 **About us** Healius is one of Australia's leading healthcare companies and is synonymous with quality, affordable and accessible healthcare for all Australians. We have an expansive network of pathology laboratories, collection centres and...

  • IT Service Desk Analyst

    2 weeks ago

    Perth, Australia Capricorn Full time

    **A Great Place to Work** When you join Capricorn, you join a community of people who enjoy coming to work and a company that genuinely invests in their employees. Our culture is one of our most valued assets, so when we recruit, we look for people that not only share our values but are also excited to celebrate our successes. It is our dedication to...

  • Service Desk Engineer

    4 weeks ago

    Perth, Australia Starboard IT Full time

    Starboard IT About Us Starboard IT is a Managed & Professional IT Services Provider founded by IT professionals passionate about achieving the highest quality solutions for our clients. We work with our clients to understand their requirements and provide them with expert best approach IT consultation through to successfully deliver their IT projects. We are...