
Service Desk Analyst
4 days ago
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our growing team**.**
We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for an IT Service Desk Analyst to provide technical support to our clients. As the IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.
**Requirements**:
**Here's what you’ll be doing**:
Our customers' first point of contact is with our Service Desk Analysts. Working in customer service, no two days are ever the same since you're always resolving tickets from various customers while building a rapport with them.
- Working with tickets submitted is what you'll spend most of your time doing. You will be able to resolve some tickets on your own, while others will require collaboration/escalation with other teams.
- Troubleshoot or escalate issues as needed, while communicating clearly and proactively until the issue is resolved.
- Providing support on a shift basis covering between the hours of 7am and 7pm, Monday to Friday.
**Here's what you'll bring**:
- Epic customer service skills
- Passion for helping others and a thirst for knowledge
- Technology enthusiast
- Communicating technical information in an easy way to understand
- Amazing time management, strong analytical and problem-solving skills
- Share in our passion for improvement, always looking for opportunities to improve
**Benefits**
**Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why**:
- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
- Note: A valid _Vulnerable People /_ Working with Children Check (WWCC) and Police Check are required._
-
Service Desk Analyst
2 days ago
Perth, Australia Peoplebank Full timeLocation: - Perth CBD- Job Type: - Contract- Posted: - 9 minutes ago- Contact: - Alson Fernandes- Discipline: - General IT - Reference: - 260382**Service Desk Analyst** - Initial 6-monthcontract in the Perth CBD - A chance to work in the mining industry sector - Seeking Level 1 support of Microsoft environments **About the company**: A highly reputed WA...
-
IT Service Desk Analyst
6 hours ago
Perth, Australia Ramsay Health Care Full time**Permanent full-time opportunity**: - **Based on site at Joondalup Health Campus / Hollywood Private Hospital - Perth, WA**: - **Great opportunity to grow your career across a national network!** A great opportunity exists for someone who is looking to build on their IT/Helpdesk experience and grow their career. We are seeking an **IT Service Desk...
-
Service Desk Analyst
1 week ago
Perth, Australia HAYS Full timeA great opportunity to provide your technical expertise and have exposure to a variety of projects **Your new company** A forward-thinking company with cutting edge technologies which provides innovative architectural solutions **Your new role** Are you passionate about technology and providing exceptional IT support? Do you thrive in a dynamic...
-
Service Desk Analyst
6 hours ago
West Perth, Australia Royal Automobile Club of WA Full timeAs a Service Desk Analyst, you will be providing first and second level IT support for all RAC internal and external customers associated with operating installed hardware and software according to agreed service levels. This role will also assist with our Windows 11 rollout. What will you be doing? - Operating as Helpdesk Support: Operating as the primary...
-
Service Desk Analyst
4 days ago
Perth, Australia Montu Full time**Company Description** About Montu** Montu is Australia’s largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience - whether it’s by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply...
-
Service Desk Analyst
5 hours ago
Perth, Australia NRI Australia Full time**The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** **THE OPPORTUNITY** Due to an internal promotion in the Managed Services...
-
IT Service Desk Analyst
1 week ago
Perth, Australia Talent International Full timeaustralia perth contract negotiable- **Opportunity to go permanent**: - **Start date 3**rd** June**: - **Major resource company with high paced, vibrant work environment** **Role** 24/7 Service Desk Analysts required on following roster - 4 days on/4 days off - 4 nights on/4 nights off **6 am to 6pm then next shift 6 pm to 6 am or vice versa** **Key...
-
Service Desk Analyst
5 hours ago
Perth, Australia Centorrino Technologies Full timeImagine joining an organisation that is a certified Great Place to Work and an award-winning brand! That’s exactly what you will get when you join Centorrino Technologies. Our values, our people, our brand and our customers mean everything to us. Here at CT, we put a lot of effort into delivering the best customer experience of any managed ICT provider in...
-
IT Service Desk Analyst
1 week ago
West Perth, Australia Capricorn Full time**A Great Place to Work** When you join Capricorn, you join a community of people who enjoy coming to work and a company that genuinely invests in their employees. Our culture is one of our most valued assets, so when we recruit, we look for people that not only share our values but are also excited to celebrate our successes. It is our dedication to...
-
Service Desk Analyst
2 weeks ago
Perth, Australia Sharp & Carter Full timeExciting opportunity for ambitious Service Desk professionals - Gain exposure to diverse IT environments and varied project work - Excellent workplace culture and structured development **The Company** *** Join the IT team of one of the largest businesses in WA in a challenging and varied IT support role. The organisation is a tight-knit, people focused...