Service Desk Analyst

2 days ago


Perth, Australia Peoplebank Full time

Location:
- Perth CBD- Job Type:
- Contract- Posted:
- 9 minutes ago- Contact:
- Alson Fernandes- Discipline:
- General IT
- Reference:
- 260382**Service Desk Analyst**
- Initial 6-monthcontract in the Perth CBD
- A chance to work in the mining industry sector
- Seeking Level 1 support of Microsoft environments

**About the company**:
A highly reputed WA client that provides support to industry sectors including energy and resources.

**The role**:
We are seeking a Service Desk Analyst for an initial 6 month contract to provide ongoing level 1 support within Microsoft end-user standard operating environments.

**Responsibilities**:

- Deliver, maintain and support end-user standard operating environments in the Microsoft domain
- Allocates, monitors and resolves incidentsand service requests

**Key experience**:

- Proven experience in a service desk position supporting medium to large-scaleorganisations
- Experience in the support of Microsoft end-user standard operating environments and devices
- Awareness of IT Service Management best practices, methodologies and frameworks (including ITIL OR SIAM)
- Previous experience utilizing IT ticketing systems would be beneficial
- Ability to work at various metropolitan sites, occasionally undertake travel to regional sites and work outside business hours as required
- Appropriate ICT related qualifications or equivalent industry-recognisedprofessional qualification, or relevant industry experience in a medium or large organisation
- Excellent communication and stakeholder management skills
- Ability to work independently and within a team

**How to apply**:
**Contact**:Alson Fernandes** - (08) 9423 **1403** - (Job reference**:260382**)**
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._



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