Quality and Capability Advisor

4 days ago

Brisbane, Australia Australian Retirement Trust Full time

**Take hold of a monster opportunity and join our ART Life Operations team We are looking for two experienced Quality and Capability Advisors. If you’re a good fit for this role and live in Brisbane or Sydney, we’d love you to apply. We have two 12-month opportunities available**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Quality and Capability Advisor, you’ll be the go-to for technical audits and quality reviews. You’ll help the team grow through coaching, reporting and smart insights and your work will guide training, improve processes and support better outcomes.

Day to day, you'll:

- Review life claims with accuracy and fairness
- Give feedback and coaching to help the team improve
- Analyse data and share insights with senior leaders
- Support quality assurance processes and frameworks
- Help assess capability and recommend authority levels
- Run deep dive audits to uncover trends and risks

**Location**: Brisbane or Sydney

**About you**

You're experienced in life claims and know exactly what quality looks like. You’re a clear communicator who genuinely enjoys helping others grow. Curious and analytical by nature, you’re not afraid to dive into the data to uncover insights and drive improvement. We’re looking for someone who:

- Has strong technical experience in life claims
- Knows quality frameworks and risk management
- Understands the insurance and superannuation landscape
- Builds great relationships with stakeholders
- Communicates clearly and solves complex problems
- Can lead projects and present insights with confidence
- Has a knack for turning data into action
- Ideally holds a relevant tertiary qualification

**About us**

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

LI-Hybrid

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